In Defense of Community Managers

Amy Sample Ward

There are definitely times when community building and even campaigning or organizing feels just like that! But, operating as a community organizer or manager is such a filling and critical role for programs, platforms and even campaigns to be successful that the idea of herding cats turns into searching youtube for cutest kitten videos. In Defense of Community Managers. Community Managers provide key facilitation that empowers participation and engenders trust.

Community Managers in Scientific Communities

SocialFish

I was privileged to teach a module about Aligning Community Management and Workplace Culture to the new class of Community Engagement Fellows at the American Association for the Advancement of Science (AAAS). Aligning community management with workplace culture from WorkXO.

5 Assumptions Every Community Manager Should Make Daily

Amy Sample Ward

When it comes to managing or building communities, online or on the ground, the work can seem overwhelming and sometimes even never-ending. Wherever you are, and whatever the kind of community you are wrangling, there are some general lessons that I recommend.

#CMAD 2014 Community Manager Awards | Community Manager Appreciation Day

AFP Blog

#CMAD 2014 Community Manager Awards | Community Manager Appreciation Day : Community Managers are amazing. That’s why this year, for Community Manager Appreciation Day, we’re going to start a new tradition. In a joint partnership with BTC Revolutions, HootSuite, Meshfire, Nimble and Sprout Social, we’re excited to announce the 2014 Community Manager Appreciation Day Awards

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Are you a community manager?

SocialFish

Are you an association/nonprofit community manager (or association exec with community management newly thrust upon you?). develop the skills to nurture (or troubleshoot) any online community. Here’s the program outline: WEEK 1: Planning for your community.

Community Management Fundamentals

SocialFish

…from the always awesome Community Roundtable. Do you have advanced community management tips to share? Community Management Fundamentals from The Community Roundtable. Featured Implementation Open Community

Awesome Community Management Playbook

SocialFish

I love this Community Management Playbook from Yammer. “Online communities have taken hold among businesses, to connect employees, customers and partners. However, community management as a profession is largely misunderstood and inadequately resourced.

Calling all online community managers!

SocialFish

Guest post by Ted McEnroe, The Community Roundtable. ———— A few months ago, I made a switch moving from the nonprofit sector to The Community Roundtable , a leading provider of community research and support for business, association and nonprofit communities.

Community Building begins with Community Organizing

Amy Sample Ward

We focused on principles for community building and community organizing, as well as examples of both short-term and long-term engagement. Principles of Community Organizing. And maybe the community wants to endorse a specific candidate, and your organization doesn’t.

How Good Is Your Community Management?

SocialFish

For eight years, the Community Roundtable has dug deeply into the strategies, operations and tactics behind the most successful communities in our annual State of Community Management reports. Research places your community in context.

The State of Community Management 2014

SocialFish

From the Community Roundtable comes the awesomest comprehensive report on communities. Those objective markers – developed in conjunction with members of TheCR Network – enable community teams to validate their approach and develop roadmaps.

Community Management Cheat Sheet

SocialFish

Click to enlarge. Via Mike Schwede. BONUS: Here’s our version, this one created for ASCE and shared with permission. ————– ( photo credit ). Potluck

Everything You Need To Know About Online Community Management

SocialFish

I’ve partnered with Ben Martin of Online Community Results to offer an on-demand, crash course on the Essentials on Online Community Management (EOCM). We designed this course for community managers (full or part-time) and the executives who oversee community management.

The State of Community Management 2015

SocialFish

The 2015 State of Community Management Report is out!! You know I look forward to this research every year and I’m excited to see communities definitely maturing this year. Strategy: Community-minded organizations must invest in people and systems, not just platforms.

Are you a community manager?

SocialFish

Are you an association/nonprofit community manager (or association exec with community management newly thrust upon you?). develop the skills to nurture (or troubleshoot) any online community. Here’s the program outline: WEEK 1: Planning for your community.

What's in Your Community Manager Job Description? - SocialFish

AFP Blog

What's in Your Community Manager Job Description? SocialFish : "e you thinking of hiring a community manager? Here’s a sample community manager job description for you. But wait! You need to think about a few things first." 'via via Blog this

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Ditch the Community Manager. Hire the Community Analyst | |

AFP Blog

Ditch the Community Manager. Hire the Community Analyst | | : Ask people who only loosely pay attention to the social media echo chamber what their definition of “community management” is and you’re likely to receive several different versions. I’m not a community manager by any stretch of the imagination, but even I know that is a very narrow definition of what a community manager does.

Calling all Community Managers!

SocialFish

Have you ever asked yourself “I love working in community, but what’s next?” or, “I know my community is important, but how can I convince my executives that more investment and resources would lead to even more ROI?”.

2-1-1 Connecting Communities

VisionLink

2-1-1, the phone number used by millions to access information about community services, is celebrated nation-wide today, February 11th. Community Information Management: 2-1-1s are transforming from list-keepers to community and state-wide hubs of professionally managed information.

Key Findings from the State of Community Management Report 2018

SocialFish

The Community Roundtable’s seminal State of Community Management Report 2018 is out!! “Communities impact every facet of organizational life, from empowering individual contributors to generating strategic value.

What’s in Your Community Manager Job Description?

SocialFish

This post originally appeared on Online Community Results. SocialFish and OCR partner on many online community strategy and implementation projects – contact us if you need help with yours. ————— Are you thinking of hiring a community manager?

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Online Community Managers: When Community Should Be About You — Kommein

AFP Blog

Online Community Managers: When Community Should Be About You — Kommein : I recently wrote a well-received post about how online communities are about the members and not about the community manager. Indeed, the best community managers make sure their communities are front and center and don’t turn their online groups into ego projects.

Five Subtle Lessons from Great Community Managers

SocialFish

This post originally appeared on Online Community Results. SocialFish and OCR partner on many online community strategy and implementation projects – contact us if you need help with yours. 1) Managing a community takes more time than you think.

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10 Non-Social Media Skills of Great Online Community Managers

AFP Blog

10 Non-Social Media Skills of Great Online Community Managers : Do You Have the Non-Social Media Skills to Manage an Online Community

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Help Us Promote Community Manager Appreciation Day January 23

SocialFish

Can you help us promote Community Manager Appreciation Day? Would you please share this with any other community managers (and friends of CM’s) that you know? Featured From the Trenches Open Community Potluck

3 Critical Skills Community Managers Can Learn from “Whose Line Is It Anyway”? ? The Community Manager

AFP Blog

3 Critical Skills Community Managers Can Learn from “Whose Line Is It Anyway”?  The Community Manager : Successful (and hilarious) improv is more like Community Management than you might think. In both, you need to be able to work together with another person (or a group of people), often in the moment, to solve problems with uncontrollable factors including your environment and any shared & internal feelings

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Scientific community managers: applications for the AAAS Community Engagement Fellows Program are now open

SocialFish

The American Association for the Advancement of Science (AAAS) has launched the application process for the new Community Engagement Fellows Program, which will provide professional development for engagement experts in the scientific community.

DIY Community Engagement Metrics

Amy Sample Ward

I had a lot of fun yesterday giving a webinar for the Nonprofit Webinar series ; it was a whole hour discussing community engagement! DIY Community Engagement Metrics. Community Mapping. >> Step 1: Identify all the groups within your community.

How to Truly Show Your Online Community Manager Appreciation #CMAD

AFP Blog

How to Truly Show Your Online Community Manager Appreciation #CMAD : The following pyramid lays out a composite view of meaningful moves that you can make today and their relative importance to community managers. It also illustrates the flip side of appreciation with a reverse pyramid of things that frustrate online community managers

Protecting Community Resource Data

VisionLink

We believe that organizations should be compensated for the creation, organization, maintenance, and updates of community information data, especially in the nonprofit space. The more that community resource information is used, the more good that can result.

We’re in the History of Community Management Resources!

SocialFish

A few highlights in the infographic below, but check out the full list with resource links here – [link] – which includes Open Community (remember that?) and of course the Essentials of Community Management course (still going super strong!).

Private Community Management – #cmgrhangout

SocialFish

I was privileged to be invited to participate in a Community Manager Hangout this past Friday hosted by Tim McDonald, who runs My Community Manager , a great site chock full of resources for community managers for all kinds of companies.

Would you join a Community Manager Association?

SocialFish

So obviously associations–even small ones–are willing and able to pay dues to ASAE and many other associations that support other disciplines within associations–marketing, PR, information management, accounting, publications….basically Would you join an association for community managers?

YOU’RE INVITED: Community Manager Appreciation Day, Washington DC #CMAD

SocialFish

Next Monday, January 26 is Community Manager Appreciation Day! Community is what we all do, and we’re passionate about it. Higher Logic and The Community Roundtable decided that community managers deserved the entire month of January to celebrate.

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NEW! Essentials of Online Community Management On-Demand Course

SocialFish

I’ve partnered with Ben Martin of Online Community Results to offer an on-demand, crash course on the Essentials on Online Community Management (EOCM). We designed this course for community managers (full or part-time) and the executives who oversee community management.

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HELP NEEDED: community managers for CiviliNation Survey

SocialFish

We’re very interested in the work that they are doing, specifically with regards to developing education and training for community managers in facilitation and mediation , which happen to be two of the new skills we identify in our book Open Community.

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General Management - Community Managers: Salaries, Skill-Sets, and Experience Levels : MarketingProfs Article

AFP Blog

General Management - Community Managers: Salaries, Skill-Sets, and Experience Levels : MarketingProfs Article : Typical community managers are mid-level professionals who are highly networked within their organization and valued most for their people skills, according to a recent report by The Community Roundtable

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Community Management Program Registration is up!

SocialFish

Calling all community managers…! We know you’ve been sitting waiting by your email for this very moment… Registration is up for our Private Community Management Certificate Program !

Trends: Association Management Systems & Online Community Providers: Associations Now

AFP Blog

From Associations Now Trends: Association Management Systems & Online Community Providers: Associations Now : At ASAE’s 2013 Marketing, Membership & Communications Conference last week, I visited the expo hall to speak with the industry partners there who provide association management systems (AMSs) and online community platforms (or both).

The 2013 State of Community Management Survey

SocialFish

Each year, The Community Roundtable , a peer network of social business professionals (I’m a member), does a really great report on the state of community management. What difference does community management make?

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7 Action Items for Online Community Managers in the First 60 Days on the Job

AFP Blog

7 Action Items for Online Community Managers in the First 60 Days on the Job : 'via Blog this

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The dark side of community management

SocialFish

Since we’re on the topic of community management, check out this deck from the CR. For those of you who are community managers, do you recognize some of these frustrations? Who else gets the title of manager that is essentially by themselves in a department?!

What I learned from the @Fitbit Community Manager at #octribe about Walking Communities

Beth's Blog: How Nonprofits Can Use Social Media

The participants include a mix of people from nonprofit and for-profit online communities – and it is an excellent opportunity to learn and network with peers, not to mention have healthy food and drink, like Hint Water.