Eric Jacobsen Blog

NOVEMBER 19, 2010

“An added benefit of conducting employee satisfaction research is that, in doing so, a company lets their employees know they are important, their opinions and suggestions matter, and there is a sincere desire to make the company an enjoyable place to work,&# reports Polaris. .

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Eric Jacobsen Blog

DECEMBER 14, 2010

Tuesday, December 14, 2010 Ask Your Customers To Help You Write Your Strategic Plan Mike Brown, the founder of the Kansas City company called, The Brainzooming Group, encourages business leaders to solicit feedback from their customers when creating a strategic plan. How To Improve Customer Service With The Telephone.

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Kansas City Kansas Help Mentoring 50

Eric Jacobsen Blog

SEPTEMBER 7, 2010

Tuesday, September 7, 2010 How To Uncover The Real Reasons Your Employees Leave As a leader, its imperative you understand the real reasons employees leave your company. To do that, you need to ask specific questions that may not be ones you currently include in your exit interviews. How To Improve Customer Service With The Telephone.

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Mentoring Kansas City Kansas Leadership 40

Eric Jacobsen Blog

JANUARY 20, 2011

Thursday, January 20, 2011 "Great Places To Work" Employee Perks StLouis magazine is featuring in its January issue 60 companies that they deemed "great places to work". Helping those companies to earn that honor are the perks they give their employees, some of which you might want to consider for 2011.

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Place Work Mentoring Kansas City 47

Eric Jacobsen Blog

NOVEMBER 20, 2010

Worse yet, without positive feedback, employees feel no sense that they are appreciated as individual talents with specific desires to learn and grow on the job and in their careers, reports Nicholas Nigro, author of, The Everything Coaching and Mentoring Book. The report that you just prepared for me was thorough and concise.

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Giving Mentoring Kansas City Kansas 62

Eric Jacobsen Blog

JANUARY 15, 2011

5 Open-Ended Questions To Ask Your Customers How To Produce An Effective Company Blog Leadership Tips From Good Boss, Bad Boss How To Write A Business Plan In About One Hour ► October (11) How To Write Your Company's Core Values How To Be A Green Leader Key Interviewing Questions To Ask To Identify Lead.

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Leadership Communication Kansas City Mentoring 50

Eric Jacobsen Blog

SEPTEMBER 20, 2010

Quickly get answers when phoning your company? You can find more examples of companies with impressive guiding principles in the book, 1001 Ways To Energize Employees. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Is it easy for your customers to: Buy from you?

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Eric Jacobsen Blog

OCTOBER 17, 2010

5 Open-Ended Questions To Ask Your Customers How To Produce An Effective Company Blog Leadership Tips From Good Boss, Bad Boss How To Write A Business Plan In About One Hour ▼ October (11) How To Write Your Company's Core Values How To Be A Green Leader Key Interviewing Questions To Ask To Identify Lead.

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Mentoring Kansas City Kansas Leadership 47

Eric Jacobsen Blog

OCTOBER 5, 2010

ToneCheck reports that many companies also battle productivity loss triggered by misread employee email. It all depends on what that leader does or doesnt do.Good management and leadership skills can be learned. The wrong tone can turn-off customers, aggravate your partners and frustrate employees.

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email Mentoring Kansas City Kansas 50

Eric Jacobsen Blog

AUGUST 5, 2010

Ensure employees know youve read the important reports they send to you. Get an ink stamp that says "Read by [insert your name]" and stamp each report you read. Then, route the report back to the applicable employee. The quality of reports will likely improve! How To Improve Customer Service With The Telephone.

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Eric Jacobsen Blog

DECEMBER 24, 2010

Most often, you’ll find your best mentors are not your supervisors, but instead are other individuals in your workplace, at other companies in your city, or are members of organizations to which you belong. It all depends on what that leader does or doesnt do.Good management and leadership skills can be learned.

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Mentoring Kansas City Kansas Skills 62

Eric Jacobsen Blog

AUGUST 1, 2010

If you say youll send a team member a report, do so. Too many managers dont follow through. How To Improve Your Internal Communication Skills This Week's Book Recommendation 3 Things Your Mission Statement Must Have Is Your Crisis Management Program In Place? As the Nike campaign/slogan so aptly says, "Just Do It."

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Mentoring Kansas City Kansas Skills 44

Eric Jacobsen Blog

NOVEMBER 16, 2010

Tuesday, November 16, 2010 How To Improve Customer Service With The Telephone Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.

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Service Mentoring Kansas City Kansas 40

Eric Jacobsen Blog

DECEMBER 1, 2010

Rating someone based on the company he or she keeps 6. Rating everyone high, to make you look good Theres other great information in this 250-page book that is valuable for any manager, and especially good for managers who are new in their leadership position. Rating someone based on a grudge you are holding 7.

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Evaluation Mentoring Kansas City Kansas 53

Eric Jacobsen Blog

DECEMBER 5, 2010

That is, what are their self-interests versus what the company can offer them. It all depends on what that leader does or doesnt do.Good management and leadership skills can be learned. This is best accomplished by allowing employees to see clearly where they stand in the organization versus where they want to be in their careers.

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Mentoring Tips Kansas City Kansas 55

Eric Jacobsen Blog

APRIL 12, 2010

Monday, April 12, 2010 Build These Leadership Skills I had the pleasure of interviewing Overland Park, KS-based author Leigh Branham recently. It all depends on what that leader does or doesnt do.Good management and leadership skills can be learned. How To Improve Customer Service With The Telephone.

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Eric Jacobsen Blog

MARCH 20, 2010

The book, five years in the making, and published in 2001, addresses the all-important question of: Can a good company become a great company, and if so, how? Good-to-great companies use technology as an accelerator of momentum, not a creator of it." publicly traded companies and their performance over 40 years.

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Mentoring Kansas City Kansas Leadership 40

Eric Jacobsen Blog

JUNE 13, 2010

Sunday, June 13, 2010 Lessons From Good To Great Here are two of my favorite quotes from the hugely popular leadership book, Good To Great : "The good-to-great companies did not say, Okay, folks, lets get passionate about what we do. How To Improve Customer Service With The Telephone.

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Lesson Mentoring Kansas City Kansas 40

Eric Jacobsen Blog

SEPTEMBER 11, 2010

Saturday, September 11, 2010 3 Things Your Mission Statement Must Have A lot of companies struggle when creating their mission statement. How To Improve Your Internal Communication Skills This Week's Book Recommendation 3 Things Your Mission Statement Must Have Is Your Crisis Management Program In Place? . Author Peter F.

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Mentoring Kansas City Kansas Leadership 40

Eric Jacobsen Blog

AUGUST 8, 2010

Community users can download a variety of research reports and presentations about leadership and leadership versus management. For example, a presentation on LeaderLab explains: Management is made up of activities needed to run a business, unit or organization to help achieve its goals.

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Mentoring Kansas City Kansas Leadership 47

Eric Jacobsen Blog

JANUARY 4, 2011

Have senior management put together annual and quarterly business plan drafts, then engage employee teams to give feedback and come up with ideas. Even better is to shut down your company for a day, and have all your employees participate in business planning (depending on the size of your company).

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Mentoring Kansas City Kansas Leadership 44

Eric Jacobsen Blog

OCTOBER 8, 2010

A full reporting on your results costs $79. It all depends on what that leader does or doesnt do.Good management and leadership skills can be learned. The self-evaluation survey is free and its the first step in the program. Also free is a summary analysis of your results. How To Improve Customer Service With The Telephone.

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Mentoring Kansas City Kansas Skills 44

Eric Jacobsen Blog

APRIL 26, 2010

The three things one should do may see like common sense and may appear easy to do, but its surprising how few companies have leaders who follow-through with all three. So, its good to be reminded of what is working for the best companies during this challenging economy. How To Improve Customer Service With The Telephone.

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Mentoring Kansas City Kansas Leadership 47

Eric Jacobsen Blog

SEPTEMBER 18, 2010

5 Open-Ended Questions To Ask Your Customers How To Produce An Effective Company Blog Leadership Tips From Good Boss, Bad Boss How To Write A Business Plan In About One Hour ► October (11) How To Write Your Company's Core Values How To Be A Green Leader Key Interviewing Questions To Ask To Identify Lead.

Skills 53

Skills International Communication Mentoring 53

Eric Jacobsen Blog

DECEMBER 7, 2010

5 Open-Ended Questions To Ask Your Customers How To Produce An Effective Company Blog Leadership Tips From Good Boss, Bad Boss How To Write A Business Plan In About One Hour ► October (11) How To Write Your Company's Core Values How To Be A Green Leader Key Interviewing Questions To Ask To Identify Lead.

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Mentoring Kansas City Kansas Skills 50

Eric Jacobsen Blog

AUGUST 14, 2010

Reynolds shared her expertise with me recently during an interview. How To Improve Your Internal Communication Skills This Week's Book Recommendation 3 Things Your Mission Statement Must Have Is Your Crisis Management Program In Place? Leaders need to communicate often, regularly and consistently," she recommended.

Communication 44

Communication Story Mentoring Kansas City 44

Eric Jacobsen Blog

MARCH 28, 2010

And, if you are a workplace leader who supports a volunteer program at your business, you already know that by encouraging employees to give back to your community you are: building teamwork motivating employees attracting new hires In fact, job seekers much prefer companies that have a strong volunteer program.

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Eric Jacobsen Blog

SEPTEMBER 6, 2010

5 Open-Ended Questions To Ask Your Customers How To Produce An Effective Company Blog Leadership Tips From Good Boss, Bad Boss How To Write A Business Plan In About One Hour ► October (11) How To Write Your Company's Core Values How To Be A Green Leader Key Interviewing Questions To Ask To Identify Lead.

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Story Mentoring Kansas City Kansas 50

Eric Jacobsen Blog

DECEMBER 12, 2010

5 Open-Ended Questions To Ask Your Customers How To Produce An Effective Company Blog Leadership Tips From Good Boss, Bad Boss How To Write A Business Plan In About One Hour ► October (11) How To Write Your Company's Core Values How To Be A Green Leader Key Interviewing Questions To Ask To Identify Lead.

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Professional Mentoring Kansas City Kansas 44

Eric Jacobsen Blog

AUGUST 30, 2010

Despite study after study that shows pay is not the top reason employees stay with a company, research results like these often surprise workplace leaders. How To Improve Your Internal Communication Skills This Week's Book Recommendation 3 Things Your Mission Statement Must Have Is Your Crisis Management Program In Place?

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Mentoring Kansas City Kansas Skills 50

Eric Jacobsen Blog

JULY 21, 2010

Your employees need to know about the health of your company or organization. How To Improve Your Internal Communication Skills This Week's Book Recommendation 3 Things Your Mission Statement Must Have Is Your Crisis Management Program In Place? Dont keep your team in the dark. How To Improve Customer Service With The Telephone.

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Eric Jacobsen Blog

SEPTEMBER 19, 2010

5 Open-Ended Questions To Ask Your Customers How To Produce An Effective Company Blog Leadership Tips From Good Boss, Bad Boss How To Write A Business Plan In About One Hour ► October (11) How To Write Your Company's Core Values How To Be A Green Leader Key Interviewing Questions To Ask To Identify Lead.

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Strategy Mentoring Kansas City Kansas 47

Eric Jacobsen Blog

JANUARY 16, 2011

Or, perhaps youve heard a vendor use them, particularly if your company is expanding its social media play. It all depends on what that leader does or doesnt do.Good management and leadership skills can be learned. How To Improve Customer Service With The Telephone. Good Sample Business Principles Do you have a brand strategy?

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Mentoring Kansas City Kansas Skills 40

Eric Jacobsen Blog

NOVEMBER 27, 2010

5 Open-Ended Questions To Ask Your Customers How To Produce An Effective Company Blog Leadership Tips From Good Boss, Bad Boss How To Write A Business Plan In About One Hour ► October (11) How To Write Your Company's Core Values How To Be A Green Leader Key Interviewing Questions To Ask To Identify Lead.

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Survey Mentoring Kansas City Kansas 48

Eric Jacobsen Blog

SEPTEMBER 11, 2010

5 Open-Ended Questions To Ask Your Customers How To Produce An Effective Company Blog Leadership Tips From Good Boss, Bad Boss How To Write A Business Plan In About One Hour ► October (11) How To Write Your Company's Core Values How To Be A Green Leader Key Interviewing Questions To Ask To Identify Lead.

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Kansas City Mentoring Kansas Skills 44

Eric Jacobsen Blog

APRIL 29, 2010

Below are the 10 core values of Zappos.com, a company founded in 1999 with the goal of becoming the premiere destination for online shoes. They quickly paint a picture of what the company is all about and they, collectively, describe the companys personality. In past postings Ive shared Marriotts core values.

Create 40

Create Mentoring Kansas City Kansas 40

Eric Jacobsen Blog

AUGUST 22, 2010

5 Open-Ended Questions To Ask Your Customers How To Produce An Effective Company Blog Leadership Tips From Good Boss, Bad Boss How To Write A Business Plan In About One Hour ► October (11) How To Write Your Company's Core Values How To Be A Green Leader Key Interviewing Questions To Ask To Identify Lead.

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