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Noodling Around Change Management and Social Media Adoption

Beth's Blog: How Nonprofits Can Use Social Media

I asked for some recommendations on Twitter for the best practical sources for change management. Joitske recommend Learning To Change. She also pointed me to an older post on her blog about one of theories of change in the book based on thinking styles. People change if things are appealing and inspiring to them.

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How To Be A Green Leader

Eric Jacobsen Blog

Thursday, October 28, 2010 How To Be A Green Leader You can be a green leader at work and help save the planet and money for your business, by following these practices and instilling these habits with your employees: Photocopiers: Use the "standby" button on your copiers and that will lighten your energy load by 70 percent.

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How To Be An Open Leader

Eric Jacobsen Blog

Wednesday, June 2, 2010 How To Be An Open Leader Charlene Li, the author of the best-seller book, Groundswell , was kind enough to send me an advance copy of her newest book, Open Leadership , which she released for sale on May 24. How To Improve Customer Service With The Telephone.

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5 Open-Ended Questions To Ask Your Customers

Eric Jacobsen Blog

Friday, November 12, 2010 5 Open-Ended Questions To Ask Your Customers I really like author Paul R. Timms advice to stop asking your customers the "typical" questions and instead ask them open-ended questions. These open-ended questions will let your customers really express their ideas, opinions and needs.

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Ask Your Customers To Help You Write Your Strategic Plan

Eric Jacobsen Blog

Posted by Eric Jacobson at 8:10 PM Labels: Books For Managers , Change Management , Customer Feedback , Customer Service , General Management Skills , Strategic Planning 1 comments: Maths private tutor said. If you don’t use us currently, what are some of the reasons why you don’t?

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20 New Words Every Leader Should Know

Eric Jacobsen Blog

TV and the press Exit Strategy -- Planned means of extricating oneself from a situation Flash Mob -- Brief gathering for a common purpose, announced by e-mail or text Flyover States -- Central regions of the U.S. How To Improve Customer Service With The Telephone. GEN X Employees -- Like having their professionalism and growing knowledge valued.

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How Do You Answer These Leadership Questions?

Eric Jacobsen Blog

Open Leadership author Charlene Li reminds leaders to periodically ask themselves these "open leadership skills assessment" questions: Do I seek out and listen to different points of view? . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).