Stewarding #GivingTuesday: Increase Your Retention Rate

Connection Cafe

Assuring you have a successful retention rate starts with these four steps: Inform: Your community needs to know about your involvement. Acknowledgement: Thanking your donors, within 48 hours of their gift, is imperative to sustaining your relationship.

Retention is the New Acquisition

Connection Cafe

While organizations focus on their development goal and raising money through major gifts, events, direct mail, grants and online, we continue to see a lack of focus on stewardship and retention. Every organization needs to increase their investment in stewardship and retention.

9 Underutilized Emails that Improve Donor Retention

Connection Cafe

The 2014 Nonprofit Communications Trends Report was released last week and one of the more interesting findings was that donor retention remainsa lower priority. As my colleague Frank Barry mentioned, most nonprofits stink at donor retention. Want more donor retention advice?

How Nonprofits Can Use Storytelling to Boost Donor Retention

Connection Cafe

Blackbaud’s 2016 Charitable Giving Report shows us that donor retention for first time donors is still remarkably low – 29% for offline donors and 21% for online donors. This data shows that new donor retention should be a high priority for non-profit organizations.

9 Underutilized Emails that Improve Donor Retention

Connection Cafe

The 2014 Nonprofit Communications Trends Report was released last week and one of the more interesting findings was that donor retention remainsa lower priority. As my colleague Frank Barry mentioned, most nonprofits stink at donor retention. Want more donor retention advice?

3 Keys to Lasting Participant Retention in P2P Fundraising 

Connection Cafe

But from the looks of the data and the declining retention rates for walks and 5Ks, we all need a refresher on what matters when it comes to people coming back year after year. This year’s Blackbaud Peer-to-Peer Fundraising Study shows retention rates declining for Walks and 5Ks.

5 Ways to Use Donor Data to Increase Retention

NonProfit Hub

When your team is able to effectively manage your donors, steward your relationships and make solicitations based on donor data, the sky’s the limit for your fundraising success. Another important source of informative, relationship-building data can be generated by sending out donor surveys.

4 Ways to Stand Out and Boost Donor Retention

Connection Cafe

And yet, there is one last statistic that makes fundraisers stay awake at night—the sorry state of donor retention overall , and especially retention of first-time donors. lasting) relationship with the donors you have.

Donor Retention vs. Donor Acquisition: What Research Shows About Overall Online Engagement

Connection Cafe

When asked by organizations whether their online fundraising programs should focus on donor acquisition or donor retention, I say, “Yes.”. While a disconcerting drop, this number alone doesn’t speak to retention vs. acquisition efforts.

Ethical Acts that Increase Donor Retention

Connection Cafe

Positive interactions will always influence your relationships, but transparency will help grow and strengthen your donors’ trust in you. Redirecting the funds to another effort is unethical and will ruin your relationship with the donor.

Don’t Try It Alone| Build Relationships for Stronger Fundraising

Connection Cafe

I know a CEO who liked to say: I don’t need to worry about relationships to raise money. Sure you can, but not without strong relationships. To help you and your prospective donor ease into this new relationship, make sure you do a little research.

Tips for Nonprofits on Using Social Media to Build Supporter Relationships

Connection Cafe

We asked some of our favorite nonprofit tech friends to share ideas for how organizations can use social media to build meaningful relationships with their supporters—donors, influencers and activists—and what that looks like on YouTube, Facebook and Twitter.

From an Event Manager | Focus on the End Goal: Donor Engagement + Retention

Connection Cafe

Initially, it was difficult to carve out time to take a step back and think about the bigger picture when it came to donor engagement and retention. Nonprofit Fundraising donor retention engagement events Raiser's Edge NXT stewardship

One Thing Most Nonprofits Stink at (Donor Retention) and How You Can Change It in 2014

Connection Cafe

In 2013, Chuck Longfield was on a mission to shed light on the importance of donor retention in the nonprofit industry. According to Chuck, ten years ago the average retention rates of a newly acquired donor were roughly 33%. p.s. Look out for our upcoming eBook on donor retention.

Discussion of Donor Data Retention

Robert Weiner

The original question: My organization is working on a data retention policy and wondering if others have insights to share. It will depend on local laws, your storage needs, and your relationship to past customers. As far as your relationship to customers – do you need to reference past records? A few months ago I wrote a post on the topic of whether nonprofits should delete old donor records. The same topic came up recently on the APRA''s listserve, PRSPCT-L.

Lessons from a Fundraising Insider: How our Donor Retention Rates grew to 43%

Connection Cafe

We impact over 10,000 lives each year, and in 2013 we had a donor retention rate of 43% ( compared to 27% ). I’m not writing this post to tell you the ‘5 Sure Fire Ways to Increase Your Donor Retention’. So, what led to our above industry average donor retention rates?

3 Fundraising Experts Sound off on Donor Retention from the Donors Perspective

Connection Cafe

Relationships are complicated. The point is that maintaining strong and healthy relationships takes time, energy and regular attention. Without these things relationships fade away – out of sight, out of mind. How do your donors feel about you?

Sound 264

The 7 Keys to a Donor Retention Strategy Full of Thanks

Connection Cafe

If you want to build a transformational business model that moves your organization steadily forward (not two steps forward; three steps back), then you simply must put more resources into your donor retention strategy – more specifically, your gratitude program.

The Nonprofit Weekly Roundup: Secrets, Emails, and Tips for Better Donor Retention in 2014

Connection Cafe

In honor of the release of the newest npExperts ebook, Show the Love: Thoughtful Engagement to Retain Donors , this roundup all about retention. I mean, is it just me or is anyone else a little concerned that donor retention remains a lower priority for nonprofits across the industry? .

Introducing Blackbaud’s Portfolio of Fundraising and Relationship Management Solutions

Connection Cafe

let me confirm that Blackbaud has committed to continued investments and innovation in four primary fundraising and relationship management solutions for nonprofits.

Donor Retention 101: Master Donor Email Marketing

NonProfit Hub

Email marketing is a critical tool in maintaining a good relationship with your donors. The post Donor Retention 101: Master Donor Email Marketing appeared first on Nonprofit Hub. So someone just donated to your cause, that’s great! But now what?

How to R-E-S-P-E-C-T Your Way to Donor Retention

Connection Cafe

Nancy helps nonprofits build strong and lasting relationships with the people whom they need to act—to give, volunteer, participate and more. Donor retention is an absolute priority (again) for 2014. Yet the path to retention success remains elusive for many organizations.

The 3 Principles of Fundraising Success: Donor Acquisition, Donor Retention, and Donor Upgrades

Connection Cafe

Providing great service is about building relationships with, showing respect toward, and being responsive to donors. Now, we’ve been writing a lot recently about the importance of donor acquisition and retention to a successful fundraising program.

Why Nonprofits Have Low Retention Rates and How to Fix It

SocialFish

Did you know that nonprofits as a whole have a retention rate of 49%? That’s staggeringly low compared to the for-profit retention rate of 94%. In this video, Marc and I talk about: How fundraising jargon and fiscal calendar thinking has hurt retention rates.

Nonprofit Communications: Are They Helping You Build Relationships?

NonProfit Hub

Today, we’re talking about relationships and how your communication plan can make or break the connections you make with your constituents. Of course, good communication is the key to donor retention, which is vital to a nonprofit’s success. Donor Retention Featured Human Resources

5 Ways to Drive Donor Retention

SocialFish

Mielcarek created this guide outlining five effective retention strategies to turn first-time givers into lifetime supporters. Invest time in building a relationship with these supporters, teaching them your mission and sharing long-term goals.

3 Successful Communication Strategies for Effective Donor Retention

John Haydon

The donor lifecycle describes the relationship between fundraiser and donor. The goal: retention. The post 3 Successful Communication Strategies for Effective Donor Retention appeared first on John Haydon.

Admitting the Problem: Your Donor Retention Needs Work

NonProfit Hub

The biggest issue with donor retention is that most people don’t even realize it’s an issue. As a result, he says he has a negative outlook on the way organizations currently view donor retention because it isn’t a priority. “If

Social CRM Use Case 6: Retention

SocialFish

Better retention rates through social profile mapping. ROI = higher retention rates. The true test of this use case is about using social media to build relationships with members over the long term, which will minimize events like job changes where they might otherwise be lost.

How To Apply Social to Membership Retention and Renewal

SocialFish

Once the groundwork is laid, social media can serve as a safety net and augmented customer relationship management system. Do you work in Membership? Social media can and should do more for membership than for any other association department.

Donor Retention or Acquisition: Which One Should You Focus On?

John Haydon

The general premise is that you should spend 20 percent of your time cultivating new contacts, and 80 percent of your time strengthening the relationships you already have. How does your organization focus on relationship-building? This is a guest post by Annie Lynsen of SmallAct.

Why Nonprofits Have Low Retention Rates and How to Fix It

John Haydon

Did you know that nonprofits as a whole have a retention rate of 49%? That’s staggeringly low compared to the for-profit retention rate of 94%. In this video, we talk about: How fundraising jargon and fiscal calendar thinking has hurt retention rates.

How to Bring Integrated Marketing to Life for Your Nonprofit

Connection Cafe

Fundraising Retention direct mail eMail marketing fundraising hjcmedia integrated marketing relationship management team fundraising telemarketingWhile many nonprofits are getting the why of integrated marketing, they are struggling with the how.

The 2019 Best Nonprofit Conferences Calendar

The Science Behind Engaging your Supporters

The purpose of the Annual Nonprofit Governance Symposium is to highlight current best practices, lessons learned from the field, and trends in effective nonprofit and philanthropic board leadership, as well as board recruitment and retention. We take learning and relationships seriously.

Reinventing Donor Relationships - A New Online Giving Study

Connection Cafe

There is too much goodness in this study to cover in one blog post, so I encourage you to read the full report to dig deeper into the key study findings that include: Just as the strength of the donor-charity relationship heavily influences offline giving, the online giving experience has a significant impact on donor loyalty, retention and gift levels. Author: Jill Ward.

The 6 Scariest Monsters Nonprofit Fundraisers Are Facing This Halloween

The Science Behind Engaging your Supporters

Low donor retention. Effective fundraising is built on the foundation of strong donor relationships. This October 31 st , it’s not ghosts and ghouls that most nonprofit fundraisers are worried about.

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New Thinking About Employee Retention

Eric Jacobsen Blog

Monday, August 23, 2010 New Thinking About Employee Retention Richard Finnegan has written a terrific new book called, Rethinking Retention in Good Times and Bad. For example: Traditional Thinking : Human Resources-driven programs like pay and recognition are essential for retention.

3 Donor Retention Strategies—Compliments of Molly Ringwald, Jessie J and Bruno Mars

NonProfit Hub

His experiences range from fundraising and marketing to PR and grant writing (to name a few), so we thought he’d make an excellent interviewee for a follow-up story for our latest Nonprofit Hub Magazine issue focusing on donor retention. What donor retention strategies do your nonprofit use?

3 Easy Ways To Make Your Nonprofit's Email Program Stand Out Today [With Free Templates]

The Science Behind Engaging your Supporters

Donors’ continued financial support relies on their ongoing positive feelings toward your organization, and for many online donors, the majority of this relationship is built entirely through email. For most nonprofits, email is the backbone of their digital fundraising program.

How Nonprofits Can Build Better Relationships – An Interview with Chris Brogan

John Haydon

We talk about increasing donor retention and a bunch of other useful stuff. In this video, Chris Brogan ( co-author of The Impact Equation, Google+ For Business, Trust Agents ) and I talk about how nonprofits can: Make good first impressions online.

Got 10 Minutes? Don’t Miss This Interview With Nancy Schwartz.

Connection Cafe

Read Nancy’s ideas on improving donor retention in the npEXPERTS eBook! Retention #nptech donor retention fundraising ideas fundraising tips Nancy Schwartz

5 Nonprofit Resolutions for 2018

Connection Cafe

Focus on donor retention. Ensure you are viewing your donors as more than a checkbook, and work on deepening your relationship with them. Nonprofit Fundraising Analytics fundraising fundraising tips nonprofit Outcomes Outcomes Measurement resolutions retention sustained giving

Donor Stewardship: Guiding Donors to The Next Level of Support

Connection Cafe

As nonprofits know well, preserving relationships with donors is imperative to an organization’s success. In philanthropy, the donor stewardship process begins with a donor’s first gift—the end point of the cultivation stage—and is a vital component of your donor retention strategy.

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