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What Dreamforce 2022 Means for the Future of Education

Cloud 4 Good

During the pilot of Salesforce’s Slack-based swarming model, a subset of 3.300 agents saw a 26% improvement in case close rates, a 19% improvement in same-day resolutions, and greater ease of building collective knowledge bases.

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Growing Organizational Knowledge

Michael Stein's Non-profit Technology Blog

In the last post I talked about the difficulties we see organizations have in managing knowledge. In my experience, for information to be truly organizational knowledge, at the very minimum four things must be true: It must be written down so it cannot walk out the door. Tags: nptech , km , wiki You know you'll never get to it.

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Giving Season with DipJar

DipJar

Check out this Knowledge Base article to enable SparkVirtual today. In exchange for their partnership, offer to tag them on social media as a sponsor and to send a newsletter to your subscribers encouraging them to visit the business where your DipJar is being hosted. .

Giving 52
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Giving Season with DipJar

DipJar

Check out this Knowledge Base article to enable SparkVirtual today. In exchange for their partnership, offer to tag them on social media as a sponsor and to send a newsletter to your subscribers encouraging them to visit the business where your DipJar is being hosted. .

Giving 52
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5 Microsoft Word Features and Tips

Tech Soup

While there are pages and pages of keyboard shortcuts and tips posted around the web in articles and knowledge bases, we'll start by focusing on 5 that we think may be particularly useful to nonprofit and library users. Building Blocks.

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Priceless Board Members

ASU Lodestar Center

Other Board Members feel that their knowledge base or background is sufficient because they are bringing new skills to the organization. You may not be able to put a price tag on this person, but you can put this Board Member to work start building new relationships with potentially multiple new donors.

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Webinar Recap: Roadmap to Microsoft Training Resources

Tech Soup

From basic-level trainings on different office productivity suites to more advanced Microsoft Certification-level and server courses, there are a host of training materials, online courses, and knowledge-base resources available.