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Noodling Around Change Management and Social Media Adoption

Beth's Blog: How Nonprofits Can Use Social Media

I interviewed Joitske about her work way back in 2006. I asked for some recommendations on Twitter for the best practical sources for change management. Joitske recommend Learning To Change. She also pointed me to an older post on her blog about one of theories of change in the book based on thinking styles.

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Highlights from the Salesforce.org Nonprofit Summit

Saleforce Nonprofit

From Climate Change to Navigating the Unexpected. The event kicked off with opening remarks by Joan Garry , an industry veteran and champion for the nonprofit sector, which led directly into the first panel discussion on the topic of climate. . The two discussed innovative solutions to the challenges facing nonprofits.

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Do Exit Interviews

Eric Jacobsen Blog

Sunday, March 21, 2010 Do Exit Interviews Knowing why an employee leaves your company can help you to reduce your employee turnover rate. So, do an exit interview whenever possible with each departing employee. The book is a quick and handy resource for any leader, manager or Human Resource professional.

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Key Interviewing Questions To Ask To Identify Leaders

Eric Jacobsen Blog

Saturday, October 23, 2010 Key Interviewing Questions To Ask To Identify Leaders The next time you are interviewing a candidate and you want to access their leadership skills, consider asking the candidate these questions: What personal qualities define you as a leader? How To Improve Customer Service With The Telephone.

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How To Be An Open Leader

Eric Jacobsen Blog

Wednesday, June 2, 2010 How To Be An Open Leader Charlene Li, the author of the best-seller book, Groundswell , was kind enough to send me an advance copy of her newest book, Open Leadership , which she released for sale on May 24. How To Improve Customer Service With The Telephone.

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5 Open-Ended Questions To Ask Your Customers

Eric Jacobsen Blog

Friday, November 12, 2010 5 Open-Ended Questions To Ask Your Customers I really like author Paul R. Timms advice to stop asking your customers the "typical" questions and instead ask them open-ended questions. These open-ended questions will let your customers really express their ideas, opinions and needs.

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Ask Your Customers To Help You Write Your Strategic Plan

Eric Jacobsen Blog

Posted by Eric Jacobson at 8:10 PM Labels: Books For Managers , Change Management , Customer Feedback , Customer Service , General Management Skills , Strategic Planning 1 comments: Maths private tutor said. If you don’t use us currently, what are some of the reasons why you don’t?