6 No-Cost Ways To Create A Best-Place-To-Work Company
Eric Jacobsen Blog
JUNE 18, 2014
Employee Retention Eric Jacobson on Leadership and Management Kansas City'
Never Say These Words To A Customer
Eric Jacobsen Blog
FEBRUARY 4, 2015
Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Harvey Mackay' We can''t meet that deadline."
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Never Say These Words To A Customer
Eric Jacobsen Blog
FEBRUARY 17, 2019
Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We
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Your Customers Don't Want To Hear These Four Words
Eric Jacobsen Blog
MAY 25, 2017
Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We
Kansas City 40
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Do You Really Need To Read Leadership Books?
Eric Jacobsen Blog
AUGUST 11, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Leadership 52
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Reach Communications & Leadership Expert David Grossman Via His.
Eric Jacobsen Blog
JANUARY 15, 2011
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Leadership 52
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Build These Leadership Skills
Eric Jacobsen Blog
APRIL 12, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Skills 40
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Leadership Tips From Good Boss, Bad Boss
Eric Jacobsen Blog
NOVEMBER 8, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Leadership 40
40 How Do You Answer These Leadership Questions?
Eric Jacobsen Blog
SEPTEMBER 21, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! Tuesday, September 21, 2010 How Do You Answer These Leadership Questions? 15 Inspiring Biographies For Leaders 20 New Words Every Leader Should Know Reach Communications & Leadership Expert David Gro. Third to last is crucial.
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Play Team Sports To Build Leadership Skills
Eric Jacobsen Blog
MAY 25, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! Tuesday, May 25, 2010 Play Team Sports To Build Leadership Skills Todays high school and college team sport athletes are learning leadership skills that will serve them well when they enter the workforce.
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Eric Jacobson On Management And Leadership: 70 New Year's.
Eric Jacobsen Blog
DECEMBER 30, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Leadership 40
40 What's The First Leadership Book You Would Give To A New Manager?
Eric Jacobsen Blog
JUNE 23, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! Wednesday, June 23, 2010 Whats The First Leadership Book You Would Give To A New Manager? Earlier this year, various discussion groups on the social media site LinkedIn helped me build a list of favorite leadership books.
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Top Five Factors That Drive Employee Loyalty
Eric Jacobsen Blog
AUGUST 30, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
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How To Create A "Best Places To Work" Company
Eric Jacobsen Blog
SEPTEMBER 26, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
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Ask Your Customers To Help You Write Your Strategic Plan
Eric Jacobsen Blog
DECEMBER 14, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
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Never Say These Words To A Customer
Eric Jacobsen Blog
AUGUST 4, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! Wednesday, August 4, 2010 Never Say These Words To A Customer Author Harvey MacKay wrote the following spot-on advice in his recent column in the Kansas City Business Journal. is not using these words, even inadvertently, in front of your customers?
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45 How To Avoid 8 Common Performance Evaluation Pitfalls
Eric Jacobsen Blog
DECEMBER 1, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Evaluation 55
55 What To Think About For Next Year
Eric Jacobsen Blog
OCTOBER 17, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
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Are You Doing All You Can To Retain Your Employees?
Eric Jacobsen Blog
JANUARY 4, 2011
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
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How To Write An Employee Satisfaction And Engagement Survey
Eric Jacobsen Blog
NOVEMBER 19, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
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Give Positive Feedback. Don't Praise.
Eric Jacobsen Blog
NOVEMBER 20, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Giving 63
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"Great Places To Work" Employee Perks
Eric Jacobsen Blog
JANUARY 20, 2011
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
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Resolve To Find A Mentor In 2011
Eric Jacobsen Blog
DECEMBER 24, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Mentoring 63
63 Use New-Hire Employee Badges
Eric Jacobsen Blog
AUGUST 29, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
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5 Tips For Generating Ideas From Employees
Eric Jacobsen Blog
AUGUST 22, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Ideas 49
49 Great Business Quote
Eric Jacobsen Blog
AUGUST 7, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Business 49
49 Use A Board Of Advisors
Eric Jacobsen Blog
AUGUST 8, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Mentoring 49
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3 Coaching And Mentoring Tips
Eric Jacobsen Blog
DECEMBER 5, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Mentoring 57
57 Four Tips And Observations For Leaders
Eric Jacobsen Blog
AUGUST 5, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
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How To Uncover The Real Reasons Your Employees Leave
Eric Jacobsen Blog
SEPTEMBER 7, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Mentoring 40
40 How Will You Be Remembered As A Leader?
Eric Jacobsen Blog
JUNE 8, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
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When To Coach And When To Counsel
Eric Jacobsen Blog
OCTOBER 3, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Mentoring 45
45 Make An Impact With Your Words Of Thanks
Eric Jacobsen Blog
AUGUST 31, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
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Know When To Change Your Decision
Eric Jacobsen Blog
AUGUST 17, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Change 45
45 Key Interviewing Questions To Ask To Identify Leaders
Eric Jacobsen Blog
OCTOBER 23, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! Give an example of when you demonstrated good leadership. Describe a situation in which you had to change your leadership style to achieve the goal? What is the toughest group from which youve had to get cooperation? What was your approach?
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Lots Of Lessons From Post-it Notes
Eric Jacobsen Blog
AUGUST 21, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Lesson 45
45 How To Be An Open Leader
Eric Jacobsen Blog
JUNE 2, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! Wednesday, June 2, 2010 How To Be An Open Leader Charlene Li, the author of the best-seller book, Groundswell , was kind enough to send me an advance copy of her newest book, Open Leadership , which she released for sale on May 24. Great read.
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45 Always Follow Through
Eric Jacobsen Blog
AUGUST 1, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Mentoring 45
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How To Improve Your Internal Communication Skills
Eric Jacobsen Blog
SEPTEMBER 18, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Skills 55
55 How To Talk About Poor Performance With An Employee
Eric Jacobsen Blog
DECEMBER 7, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Mentoring 52
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Don't Hire Someone Just Like You
Eric Jacobsen Blog
AUGUST 24, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Mentoring 45
45 Communicate Often And Tell A Story
Eric Jacobsen Blog
AUGUST 14, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Let's Build A List
Eric Jacobsen Blog
AUGUST 6, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! Ill ask a similar question in some of the leadership groups on LinkedIn and then will publish all our words in one list to share with everyone. Do You Really Need To Read Leadership Books? Honor The Legacy Of Dr. Martin Luther King, Jr.
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40 Discover Your Leader Grade
Eric Jacobsen Blog
OCTOBER 8, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! Friday, October 8, 2010 Discover Your Leader Grade If you need a tool to measure your leadership skills, check out LeaderGrade , by Quantum Workplace, which measures your leadership influence by asking your peers and followers to rate your leadership skills.
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