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5 Ways to Manage Volunteer Expectations

Volunteer Hub

Exceeding expectations and providing volunteers with a great experience can positively impact retention. According to a recruiting and training resource found on the University of Kansas website, effective volunteer training will try and impact four things for new volunteers: What to do. How to do it. What not to do.

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Six Universal Drivers That Maximize Employee Engagement

Eric Jacobsen Blog

Overland Park, Kansas-based author Leigh Branham, along with Mark Hirschfeld, awhile back completed a survey of 10,000 employees in 43 states to better understand what separates a "best places to work" company from other companies. Employee Engagement Employee Retention' You can learn more about how to do that in his book, Re-Engage.

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6 No-Cost Ways To Create A Best-Place-To-Work Company

Eric Jacobsen Blog

Employee Retention Eric Jacobson on Leadership and Management Kansas City'

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Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Harvey Mackay' We can''t meet that deadline." Thanks for the important reminder, Harvey MacKay!

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Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We

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Your Customers Don't Want To Hear These Four Words

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We

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Why Engaging Your Volunteers Will Help Your NPO Thrive

NonProfit Hub

Engagement starts from the recruitment of volunteers and includes training, retention efforts and also appreciation. After moving to Kansas City, Stanley was looking for a chance to give back to his hometown, but he received the runaround during his first attempt to volunteer.

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