6 No-Cost Ways To Create A Best-Place-To-Work Company
Eric Jacobsen Blog
JUNE 18, 2014
Employee Retention Eric Jacobson on Leadership and Management Kansas City'
Kansas Leadership Management Retention 
Never Say These Words To A Customer
Eric Jacobsen Blog
FEBRUARY 4, 2015
Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Harvey Mackay' We can''t meet that deadline."
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Never Say These Words To A Customer
Eric Jacobsen Blog
FEBRUARY 17, 2019
Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We
Kansas City 40
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Your Customers Don't Want To Hear These Four Words
Eric Jacobsen Blog
MAY 25, 2017
Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We
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Eric Jacobson On Management And Leadership: 70 New Year's.
Eric Jacobsen Blog
DECEMBER 30, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Read leadership books to learn 51. Exercise more. Stop smoking. Be a good role model 46. Be humble 47.
Leadership 40
40 What's The First Leadership Book You Would Give To A New Manager?
Eric Jacobsen Blog
JUNE 23, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Wednesday, June 23, 2010 Whats The First Leadership Book You Would Give To A New Manager?
Leadership 40
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Do You Really Need To Read Leadership Books?
Eric Jacobsen Blog
AUGUST 11, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Wednesday, August 11, 2010 Do You Really Need To Read Leadership Books? The answer is yes.
Leadership 52
52 
Reach Communications & Leadership Expert David Grossman Via His.
Eric Jacobsen Blog
JANUARY 15, 2011
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. "Great Places To Work" Employee Perks New Book Shows You How To Set A Goal And Then Reac.
Leadership 52
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Is Your Crisis Management Program In Place?
Eric Jacobsen Blog
SEPTEMBER 9, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Thursday, September 9, 2010 Is Your Crisis Management Program In Place? •Who will do what?
Place 49
49 Be A Manager Who Makes Decisions
Eric Jacobsen Blog
SEPTEMBER 28, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Equally bad, a lack of decision will impede the progress of the managers team.
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Build These Leadership Skills
Eric Jacobsen Blog
APRIL 12, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Hes the author of three best-selling books, including Re-engage and The 7 Hidden Reasons Employees Leave.
Skills 40
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Leadership Tips From Good Boss, Bad Boss
Eric Jacobsen Blog
NOVEMBER 8, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Invite your employees into your office to give you feedback on how the ships running.
Leadership 40
40 How Do You Answer These Leadership Questions?
Eric Jacobsen Blog
SEPTEMBER 21, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Tuesday, September 21, 2010 How Do You Answer These Leadership Questions? Do I update people regularly?
Leadership 40
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Play Team Sports To Build Leadership Skills
Eric Jacobsen Blog
MAY 25, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. "Great Places To Work" Employee Perks New Book Shows You How To Set A Goal And Then Reac.
Skills 40
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Top Five Factors That Drive Employee Loyalty
Eric Jacobsen Blog
AUGUST 30, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Employee pay often is not the most important driver for employee retention.
Mentoring 52
52 
How To Create A "Best Places To Work" Company
Eric Jacobsen Blog
SEPTEMBER 26, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. You can learn more about how to do that in his latest book, Re-Engage. Been looking at this book for awhile.
Place 45
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Ask Your Customers To Help You Write Your Strategic Plan
Eric Jacobsen Blog
DECEMBER 14, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. "Great Places To Work" Employee Perks New Book Shows You How To Set A Goal And Then Reac.
Kansas City 52
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Never Say These Words To A Customer
Eric Jacobsen Blog
AUGUST 4, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Are you absolutely sure every employee in sales, production, operations, marketing, etc., plain and simple.
Kansas City 45
45 How To Avoid 8 Common Performance Evaluation Pitfalls
Eric Jacobsen Blog
DECEMBER 1, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Rating someone based on a short time period instead of the entire evaluation period 8.
Evaluation 55
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How To Write An Employee Satisfaction And Engagement Survey
Eric Jacobsen Blog
NOVEMBER 19, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. My manager clearly defines my job responsibilities. My manager/supervisor demonstrates professionalism.
Survey 55
55 What To Think About For Next Year
Eric Jacobsen Blog
OCTOBER 17, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Sunday, October 17, 2010 What To Think About For Next Year Hopefully, 2011 will be better for most businesses.
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Give Positive Feedback. Don't Praise.
Eric Jacobsen Blog
NOVEMBER 20, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Saturday, November 20, 2010 Give Positive Feedback. Dont Praise. Honor The Legacy Of Dr. Martin Luther King, Jr.
Giving 63
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Are You Doing All You Can To Retain Your Employees?
Eric Jacobsen Blog
JANUARY 4, 2011
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Tuesday, January 4, 2011 Are You Doing All You Can To Retain Your Employees? Both are excellent books.
Mentoring 45
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Resolve To Find A Mentor In 2011
Eric Jacobsen Blog
DECEMBER 24, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. So, decide today to secure a mentor who will work with you during 2011.
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63 
"Great Places To Work" Employee Perks
Eric Jacobsen Blog
JANUARY 20, 2011
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. "Great Places To Work" Employee Perks New Book Shows You How To Set A Goal And Then Reac.
Place 49
49 Use New-Hire Employee Badges
Eric Jacobsen Blog
AUGUST 29, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. And, its a culture that ensures your new hires feel welcome during their critical onboarding time period.
Badge 45
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3 Coaching And Mentoring Tips
Eric Jacobsen Blog
DECEMBER 5, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. "Great Places To Work" Employee Perks New Book Shows You How To Set A Goal And Then Reac.
Mentoring 57
57 
When To Coach And When To Counsel
Eric Jacobsen Blog
OCTOBER 3, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Sunday, October 3, 2010 When To Coach And When To Counsel A good manager is both a coach and a counselor.
Mentoring 45
45 Use A Board Of Advisors
Eric Jacobsen Blog
AUGUST 8, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. LeaderLab is an online community of resources dedicated to promoting the practice of leadership theory.
Mentoring 49
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5 Tips For Generating Ideas From Employees
Eric Jacobsen Blog
AUGUST 22, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Sunday, August 22, 2010 5 Tips For Generating Ideas From Employees Your employees have lots of ideas.
Ideas 49
49 Great Business Quote
Eric Jacobsen Blog
AUGUST 7, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. "Great Places To Work" Employee Perks New Book Shows You How To Set A Goal And Then Reac.
Business 49
49 Four Tips And Observations For Leaders
Eric Jacobsen Blog
AUGUST 5, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Decisions must be made at the lowest possible level for management at the top to retain its effectiveness.
Tips 45
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Don't Hire Someone Just Like You
Eric Jacobsen Blog
AUGUST 24, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. And you obviously need to hire someone to meet certain/minimum skill sets and who will be a good overall fit.
Mentoring 45
45 How Will You Be Remembered As A Leader?
Eric Jacobsen Blog
JUNE 8, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. The Kansas City Star newspaper recently featured a story about Marion Laboratories and its 60th anniversary.
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How To Uncover The Real Reasons Your Employees Leave
Eric Jacobsen Blog
SEPTEMBER 7, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Of all the things youve told me, what is the top thing that caused you to resign?
Mentoring 40
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How To Improve Your Internal Communication Skills
Eric Jacobsen Blog
SEPTEMBER 18, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Quite simply, it helps people and organizations be even better." I really found this book useful.
Skills 55
55 Key Interviewing Questions To Ask To Identify Leaders
Eric Jacobsen Blog
OCTOBER 23, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Give an example of when you demonstrated good leadership. What was your approach? Did it work?
Interview 49
49 How To Talk About Poor Performance With An Employee
Eric Jacobsen Blog
DECEMBER 7, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Perhaps that time is now as you conduct year-end performance reviews. You made your point.
Mentoring 52
52 
Know When To Change Your Decision
Eric Jacobsen Blog
AUGUST 17, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Tuesday, August 17, 2010 Know When To Change Your Decision Leaders make decisions.
Change 45
45 Make An Impact With Your Words Of Thanks
Eric Jacobsen Blog
AUGUST 31, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. As an employees leader, you are likely the most important person to them in the workplace.
Impact 45
45 Always Follow Through
Eric Jacobsen Blog
AUGUST 1, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Too many managers dont follow through. If you promise to get an employee an answer, get it for him or her.
Mentoring 45
45 How To Be An Open Leader
Eric Jacobsen Blog
JUNE 2, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. My complete book review is on my Kansas City Leadership Examiner.com page. Great read.
Open 45
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Lots Of Lessons From Post-it Notes
Eric Jacobsen Blog
AUGUST 21, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. How they can be used by leaders to boost morale. How they can be used by leaders to boost morale.
Lesson 45
45 Communicate Often And Tell A Story
Eric Jacobsen Blog
AUGUST 14, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. "Great Places To Work" Employee Perks New Book Shows You How To Set A Goal And Then Reac.
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