6 No-Cost Ways To Create A Best-Place-To-Work Company
Eric Jacobsen Blog
JUNE 18, 2014
Employee Retention Eric Jacobson on Leadership and Management Kansas City'
Never Say These Words To A Customer
Eric Jacobsen Blog
FEBRUARY 4, 2015
Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Harvey Mackay' We can''t meet that deadline."
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Never Say These Words To A Customer
Eric Jacobsen Blog
FEBRUARY 17, 2019
Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We
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Your Customers Don't Want To Hear These Four Words
Eric Jacobsen Blog
MAY 25, 2017
Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We
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Why Engaging Your Volunteers Will Help Your NPO Thrive
NonProfit Hub
MARCH 26, 2015
Engagement starts from the recruitment of volunteers and includes training, retention efforts and also appreciation. After moving to Kansas City, Stanley was looking for a chance to give back to his hometown, but he received the runaround during his first attempt to volunteer.
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Be A Manager Who Makes Decisions
Eric Jacobsen Blog
SEPTEMBER 28, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Equally bad, a lack of decision will impede the progress of the managers team.
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Is Your Crisis Management Program In Place?
Eric Jacobsen Blog
SEPTEMBER 9, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Thursday, September 9, 2010 Is Your Crisis Management Program In Place? •Who will do what? And, how often?
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Ask Your Customers To Help You Write Your Strategic Plan
Eric Jacobsen Blog
DECEMBER 14, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Good Sample Business Principles Do you have a brand strategy?
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Never Say These Words To A Customer
Eric Jacobsen Blog
AUGUST 4, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Are you absolutely sure every employee in sales, production, operations, marketing, etc., thanks for a great reminder!
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Eric Jacobson On Management And Leadership: 70 New Year's.
Eric Jacobsen Blog
DECEMBER 30, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Thursday, December 30, 2010 70 New Years Resolutions For Leaders Lose weight. Exercise more. Stop smoking.
Leadership 40
40 What's The First Leadership Book You Would Give To A New Manager?
Eric Jacobsen Blog
JUNE 23, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Wednesday, June 23, 2010 Whats The First Leadership Book You Would Give To A New Manager?
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Top Five Factors That Drive Employee Loyalty
Eric Jacobsen Blog
AUGUST 30, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Employee pay often is not the most important driver for employee retention.
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How To Write A Business Plan In About One Hour
Eric Jacobsen Blog
NOVEMBER 7, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. The plan will include six essential elements : 1.Vision Objectives 5.Strategies Strategies 6.Priorities
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45 How Will You Be Remembered As A Leader?
Eric Jacobsen Blog
JUNE 8, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. The Kansas City Star newspaper recently featured a story about Marion Laboratories and its 60th anniversary.
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45 What To Think About For Next Year
Eric Jacobsen Blog
OCTOBER 17, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Sunday, October 17, 2010 What To Think About For Next Year Hopefully, 2011 will be better for most businesses.
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49 How To Avoid 8 Common Performance Evaluation Pitfalls
Eric Jacobsen Blog
DECEMBER 1, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. So, here is a good reminder from author Sharon Armstrong about how to avoid eight performance evaluation pitfalls.
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Are You Doing All You Can To Retain Your Employees?
Eric Jacobsen Blog
JANUARY 4, 2011
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Tuesday, January 4, 2011 Are You Doing All You Can To Retain Your Employees? Both are excellent books.
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How To Write An Employee Satisfaction And Engagement Survey
Eric Jacobsen Blog
NOVEMBER 19, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. My manager clearly defines my job responsibilities. My manager/supervisor demonstrates professionalism.
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"Great Places To Work" Employee Perks
Eric Jacobsen Blog
JANUARY 20, 2011
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Good Sample Business Principles Do you have a brand strategy?
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Use New-Hire Employee Badges
Eric Jacobsen Blog
AUGUST 29, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. And, its a culture that ensures your new hires feel welcome during their critical onboarding time period.
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Give Positive Feedback. Don't Praise.
Eric Jacobsen Blog
NOVEMBER 20, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Saturday, November 20, 2010 Give Positive Feedback. Dont Praise.
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When To Coach And When To Counsel
Eric Jacobsen Blog
OCTOBER 3, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Sunday, October 3, 2010 When To Coach And When To Counsel A good manager is both a coach and a counselor.
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Resolve To Find A Mentor In 2011
Eric Jacobsen Blog
DECEMBER 24, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. So, decide today to secure a mentor who will work with you during 2011.
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63 How To Be An Open Leader
Eric Jacobsen Blog
JUNE 2, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. My complete book review is on my Kansas City Leadership Examiner.com page. Great read.
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5 Tips For Generating Ideas From Employees
Eric Jacobsen Blog
AUGUST 22, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Sunday, August 22, 2010 5 Tips For Generating Ideas From Employees Your employees have lots of ideas.
Ideas 49
49 Great Business Quote
Eric Jacobsen Blog
AUGUST 7, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Good Sample Business Principles Do you have a brand strategy?
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How To Uncover The Real Reasons Your Employees Leave
Eric Jacobsen Blog
SEPTEMBER 7, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. To do that, you need to ask specific questions that may not be ones you currently include in your exit interviews.
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40 3 Coaching And Mentoring Tips
Eric Jacobsen Blog
DECEMBER 5, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Good Sample Business Principles Do you have a brand strategy?
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57 Do You Really Need To Read Leadership Books?
Eric Jacobsen Blog
AUGUST 11, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Wednesday, August 11, 2010 Do You Really Need To Read Leadership Books? The answer is yes. Great post Eric.
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Reach Communications & Leadership Expert David Grossman Via His.
Eric Jacobsen Blog
JANUARY 15, 2011
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Good Sample Business Principles Do you have a brand strategy?
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How To Create A "Best Places To Work" Company
Eric Jacobsen Blog
SEPTEMBER 26, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. You can learn more about how to do that in his latest book, Re-Engage. Been looking at this book for awhile.
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Don't Hire Someone Just Like You
Eric Jacobsen Blog
AUGUST 24, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Posted by Eric Jacobson at 9:07 PM Labels: General Management Skills , Hiring , Management 1 comments: davidburkus said.
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45 Make An Impact With Your Words Of Thanks
Eric Jacobsen Blog
AUGUST 31, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. As an employees leader, you are likely the most important person to them in the workplace.
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Know When To Change Your Decision
Eric Jacobsen Blog
AUGUST 17, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Tuesday, August 17, 2010 Know When To Change Your Decision Leaders make decisions.
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45 Always Follow Through
Eric Jacobsen Blog
AUGUST 1, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Too many managers dont follow through. If you promise to get an employee an answer, get it for him or her.
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Lots Of Lessons From Post-it Notes
Eric Jacobsen Blog
AUGUST 21, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. How they can be used by leaders to boost morale. How they can be used by leaders to boost morale.
Lesson 45
45 Use A Board Of Advisors
Eric Jacobsen Blog
AUGUST 8, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Good Sample Business Principles Do you have a brand strategy?
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How To Improve Your Internal Communication Skills
Eric Jacobsen Blog
SEPTEMBER 18, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Saturday, September 18, 2010 How To Improve Your Internal Communication Skills Here is this weeks book recommendation.
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55 How To Talk About Poor Performance With An Employee
Eric Jacobsen Blog
DECEMBER 7, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Perhaps that time is now as you conduct year-end performance reviews. You made your point.
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52 Four Tips And Observations For Leaders
Eric Jacobsen Blog
AUGUST 5, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Decisions must be made at the lowest possible level for management at the top to retain its effectiveness.
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45 Communicate Often And Tell A Story
Eric Jacobsen Blog
AUGUST 14, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Good Sample Business Principles Do you have a brand strategy?
Find The Ideal Tone For Your Emails
Eric Jacobsen Blog
OCTOBER 5, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Or, do you have employees whole struggle with the tone of their emails? You might want to check out ToneCheck.
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Let Employees Learn From Their Mistakes
Eric Jacobsen Blog
AUGUST 3, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. The best thing you can do as a manager and leader is to help your employee learn from his (or her) mistake.
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Keys To Telling A Good Story In Your Presentations
Eric Jacobsen Blog
SEPTEMBER 6, 2010
skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. Good Sample Business Principles Do you have a brand strategy? How To Uncover The Real Reasons Your Employees Lea.
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