6 No-Cost Ways To Create A Best-Place-To-Work Company
Eric Jacobsen Blog
JUNE 18, 2014
Employee Retention Eric Jacobson on Leadership and Management Kansas City'
49 Never Say These Words To A Customer
Eric Jacobsen Blog
FEBRUARY 4, 2015
Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Harvey Mackay' We can''t meet that deadline."
Join 17,000+
professionals
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
Never Say These Words To A Customer
Eric Jacobsen Blog
FEBRUARY 17, 2019
Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We
Your Customers Don't Want To Hear These Four Words
Eric Jacobsen Blog
MAY 25, 2017
Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We
Why Engaging Your Volunteers Will Help Your NPO Thrive
NonProfit Hub
MARCH 26, 2015
Engagement starts from the recruitment of volunteers and includes training, retention efforts and also appreciation. After moving to Kansas City, Stanley was looking for a chance to give back to his hometown, but he received the runaround during his first attempt to volunteer.
Ask Your Customers To Help You Write Your Strategic Plan
Eric Jacobsen Blog
DECEMBER 14, 2010
What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Never Say These Words To A Customer
Eric Jacobsen Blog
AUGUST 4, 2010
. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Wednesday, August 4, 2010 Never Say These Words To A Customer Author Harvey MacKay wrote the following spot-on advice in his recent column in the Kansas City Business Journal.
Let's personalize your content