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Trainer’s Notebook: Reflections on Designing and Delivering Training To Get Results

Beth's Blog: How Nonprofits Can Use Social Media

Last week was a busy week, after keynoting the Nonprofit Solutions Conference in Kansas City , I facilitated a one-day workshop for the Center for Nonprofits on developing and measuring a sustainable integrated social media strategy. For example, I incorporate tactical and visual techniques for participants to use to do the exercises.

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How To Be A Green Leader

Eric Jacobsen Blog

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). The 2007 book, authored by Elizabeth Rogers and Thomas M.

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Ask Your Customers To Help You Write Your Strategic Plan

Eric Jacobsen Blog

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone.

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How To Create A "Best Places To Work" Company

Eric Jacobsen Blog

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone.

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Never Say These Words To A Customer

Eric Jacobsen Blog

-- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Wednesday, August 4, 2010 Never Say These Words To A Customer Author Harvey MacKay wrote the following spot-on advice in his recent column in the Kansas City Business Journal.

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20 New Words Every Leader Should Know

Eric Jacobsen Blog

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone.

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Ten More Ways To Be An Effective Leader

Eric Jacobsen Blog

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Take an interest in your employees and their personal milestone events.