Beyond Survival: Post-Disruption Nonprofit Digital Strategy
Bloomerang
JUNE 14, 2021
We need a bit of time to take a step back, evaluate what worked and didn’t work, and realize we’re not in a “new normal” but an “interim normal.” McKinsey survey respondents were three times likelier now than before the pandemic to say at least 80% of customer interactions are digital in nature. How was the ROI? .
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