Nerd, Geek, and Gear Herding: Technical Management Techniques for Managers
NTEN
JANUARY 3, 2011
When faced with a severe technical crisis -- think mail server down, fried DB server, website hacked -- it's important to approach the situation methodically and in an organized manner. I've found the analogy of a "house fire" both useful for managers to understand what to do, as well as to explain to others what's needed during a crisis.
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