Eric Jacobsen Blog

DECEMBER 28, 2010

Tuesday, December 28, 2010 A Maxim For Leaders For 2011 I heard this advice quoted the other day and wanted to share it. All great advice for leaders and managers as we start 2011. Its from William Arthur Ward , one of Americas most quoted writers of inspirational maxims: Do more than belong: participate. Do more than care: help.

Kansas City 40

Kansas City Mentoring Kansas Advice 40

Eric Jacobsen Blog

JANUARY 16, 2011

► 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Mentoring 40

Mentoring Kansas City Kansas Skills 40

Eric Jacobsen Blog

NOVEMBER 12, 2010

Timms advice to stop asking your customers the "typical" questions and instead ask them open-ended questions. ▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi.

Question 44

Question Open Mentoring Kansas City 44

Eric Jacobsen Blog

JULY 10, 2010

They provide the following great, simple and straight-forward advice about giving feedback: Make it timely -- give your feedback as soon as possible to the performance. Saturday, July 10, 2010 How To Give Constructive Feedback Eric Harvey and Al Lucia wrote a booklet called " 144 Ways To Walk The Talk."

Giving 44

Giving Kansas City Mentoring Kansas 44

Eric Jacobsen Blog

AUGUST 4, 2010

Wednesday, August 4, 2010 Never Say These Words To A Customer Author Harvey MacKay wrote the following spot-on advice in his recent column in the Kansas City Business Journal. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." Take a moment.

Kansas City 44

Kansas City Kansas Mentoring Leadership 44

Eric Jacobsen Blog

JANUARY 15, 2011

Via the App, David promises to bring his communications industry expert advice and wisdom right to your fingertips. David just launched his new App, called " Ask David." Are You Doing All You Can To Retain Your Employees. The Five Points Of Professionalism How To Talk About Poor Performance With An Employe.

Leadership 50

Leadership Communication Kansas City Mentoring 50

Eric Jacobsen Blog

SEPTEMBER 11, 2010

Drucker provides the following good advice in one of my favorite books of his, The Five Most Important Questions You Will Ever Ask About Your Organization :" Every mission statement has to reflect three things : Opportunities Competence Commitment In other words, he explains: What is our purpose? Author Peter F.

Mentoring 40

Mentoring Kansas City Kansas Leadership 40

Eric Jacobsen Blog

DECEMBER 30, 2010

Volunteer within your community and allow your employees to volunteer 39. ▼ 2010 (108) ▼ December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Exercise more.

Leadership 40

Leadership Management Mentoring Kansas City 40

Eric Jacobsen Blog

OCTOBER 17, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Mentoring 47

Mentoring Kansas City Kansas Leadership 47

Eric Jacobsen Blog

NOVEMBER 20, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Giving 62

Giving Mentoring Kansas City Kansas 62

Eric Jacobsen Blog

OCTOBER 5, 2010

It acts somewhat similar to an email spell checker, and you can select the suggested alternatives or ignore the advice. ToneCheck , a software program that works with Microsoft Outlook 2003, 2007 and 2010, helps to ensure your tone is clearly communicated and understood. Are You Doing All You Can To Retain Your Employees.

email 50

email Mentoring Kansas City Kansas 50

Eric Jacobsen Blog

JANUARY 20, 2011

► 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Place 47

Place Work Mentoring Kansas City 47

Eric Jacobsen Blog

SEPTEMBER 21, 2010

The law of candor. ▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Third to last is crucial. Admit it, and you win a lot more respect.

Leadership 40

Leadership Question Mentoring Kansas City 40

Eric Jacobsen Blog

DECEMBER 24, 2010

▼ 2010 (108) ▼ December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Mentoring 62

Mentoring Kansas City Kansas Skills 62

Eric Jacobsen Blog

MARCH 21, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. The book is a quick and handy resource for any leader, manager or Human Resource professional.

Interview 44

Interview Mentoring Kansas City Kansas 44

Eric Jacobsen Blog

DECEMBER 5, 2010

▼ 2010 (108) ▼ December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Mentoring 55

Mentoring Tips Kansas City Kansas 55

Eric Jacobsen Blog

OCTOBER 2, 2010

If you volunteer for a nonprofit or are seeking employment at a nonprofit, this book is also an insightful and inspiring read. Perhaps one of most challenging questions Drucker asks the reader is: " Do we produce results that are sufficiently outstanding for us to justify putting our resources in this area ?

Mentoring 44

Mentoring Kansas City Kansas Nonprofit 44

Eric Jacobsen Blog

JUNE 25, 2010

In it, she provides leaders and managers of all levels advice on how to make the performance appraisal process more productive, less painful and more effective. ► August (20) ► July (5) ▼ June (8) New Mobile App Makes It Easy To Find Volunteer Opp. Thats what inspired her to write this book.

Effective 40

Effective Tips Mentoring Kansas City 40

Eric Jacobsen Blog

SEPTEMBER 29, 2010

Supporting customers are volunteers, members, partners, funders, referral sources, employees, and others who must be satisfied. Druckers definitions: Customers -- Those who must be satisfied in order for the organization to achieve results. The primary customer is the person whose life is changed through the organizations work.

Business 44

Business Mentoring Kansas City Kansas 44

Eric Jacobsen Blog

SEPTEMBER 1, 2010

Thanks to Sharon Armstrong and Barbara Mitchell for these questions -- just some of their great advice from their book, The Essential HR Handbook. I bet most employees have never heard most of these questions from their supervisors on a consistent basis. Are You Doing All You Can To Retain Your Employees.

Review 44

Review Question Mentoring Kansas City 44

Eric Jacobsen Blog

DECEMBER 1, 2010

▼ 2010 (108) ▼ December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Evaluation 53

Evaluation Mentoring Kansas City Kansas 53

Eric Jacobsen Blog

SEPTEMBER 9, 2010

•How (and who) will communicate with the media, and your customers, employees, volunteers, donors and sponsors? •How will you integrate into your plan your web site, Social Media, Twitter and customer care phone lines? And, how often? Are You Doing All You Can To Retain Your Employees.

Place 47

Place Management Program Mentoring 47

Eric Jacobsen Blog

SEPTEMBER 18, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Skills 53

Skills International Communication Mentoring 53

Eric Jacobsen Blog

DECEMBER 7, 2010

▼ 2010 (108) ▼ December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Mentoring 50

Mentoring Kansas City Kansas Skills 50

Eric Jacobsen Blog

AUGUST 14, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Communication 44

Communication Story Mentoring Kansas City 44

Eric Jacobsen Blog

NOVEMBER 19, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Survey 53

Survey Mentoring Kansas City Attitude 53

Eric Jacobsen Blog

SEPTEMBER 6, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Story 50

Story Mentoring Kansas City Kansas 50

Eric Jacobsen Blog

JUNE 19, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. ► August (20) ► July (5) ▼ June (8) New Mobile App Makes It Easy To Find Volunteer Opp.

Work 44

Work Help Mentoring Kansas City 44

Eric Jacobsen Blog

DECEMBER 14, 2010

▼ 2010 (108) ▼ December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Kansas City 50

Kansas City Kansas Help Mentoring 50

Eric Jacobsen Blog

JUNE 8, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. ► August (20) ► July (5) ▼ June (8) New Mobile App Makes It Easy To Find Volunteer Opp.

Kansas City 44

Kansas City Kansas Mentoring Leadership 44

Eric Jacobsen Blog

JUNE 23, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. ► August (20) ► July (5) ▼ June (8) New Mobile App Makes It Easy To Find Volunteer Opp.

Leadership 40

Leadership Management Mentoring Kansas City 40

Eric Jacobsen Blog

OCTOBER 23, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Interview 47

Interview Question Mentoring Kansas City 47

Eric Jacobsen Blog

JUNE 2, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. ► August (20) ► July (5) ▼ June (8) New Mobile App Makes It Easy To Find Volunteer Opp.

Open 44

Open Kansas City Mentoring Kansas 44

Eric Jacobsen Blog

JUNE 13, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. ► August (20) ► July (5) ▼ June (8) New Mobile App Makes It Easy To Find Volunteer Opp.

Lesson 40

Lesson Mentoring Kansas City Kansas 40

Eric Jacobsen Blog

SEPTEMBER 11, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Kansas City 44

Kansas City Mentoring Kansas Skills 44

Eric Jacobsen Blog

SEPTEMBER 19, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Strategy 47

Strategy Mentoring Kansas City Kansas 47

Eric Jacobsen Blog

JANUARY 4, 2011

► 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

Mentoring 44

Mentoring Kansas City Kansas Leadership 44