Leadership Lessons From TouchPoints
Eric Jacobsen Blog
MARCH 4, 2016
Some of my favorite parts of Douglas Conant 's and Mette Norgaard 's 2011 book, TouchPoints , are these lessons for leaders: You need to have dual vision. You need to be able to address the most pressing need and do it in a way that makes your employees more capable and ready to take on the next issue.
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