Eric Jacobsen Blog

JANUARY 25, 2012

Author Harvey MacKay wrote the following spot-on advice awhile back in his column in the Kansas City Business Journal. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Fear -- As in, "I fear that we may be moving too fast."

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Kansas City Kansas Journal Advice 54

Eric Jacobsen Blog

DECEMBER 18, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Thanks Lynn for this great end-of-the-year advice. Don't Praise.

Advice 44

Advice Mentoring Kansas City Tulsa 44

Beth's Blog: How Nonprofits Can Use Social Media

MARCH 9, 2007

But at least they were preserved) An early video from the Riders Conference in Kansas City in 2000 was discovered on Blip.TV. Phil Agre's How To Help Someone Use A Computer, circa 1996, is still relevant to anyone who is teaching someone how to master a new piece of software or Internet service. Hence, they're pretty lousy photos.

Summary 50

Summary Wiki Flickr NTC 50

Eric Jacobsen Blog

NOVEMBER 16, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Timm that you can use to evaluate your organizations customer service via the phone: 1.

Service 40

Service Mentoring Kansas City Kansas 40

Eric Jacobsen Blog

AUGUST 4, 2010

-- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Wednesday, August 4, 2010 Never Say These Words To A Customer Author Harvey MacKay wrote the following spot-on advice in his recent column in the Kansas City Business Journal. Take a moment. Don't Praise.

Kansas City 44

Kansas City Kansas Mentoring Leadership 44

Eric Jacobsen Blog

DECEMBER 14, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Kansas City 51

Kansas City Kansas Help Mentoring 51

Eric Jacobsen Blog

DECEMBER 12, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

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Professional Mentoring Kansas City Kansas 44

Eric Jacobsen Blog

SEPTEMBER 26, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Place 44

Place Companies Work Kansas 44

Eric Jacobsen Blog

DECEMBER 28, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). All great advice for leaders and managers as we start 2011. Do more than care: help.

Kansas City 40

Kansas City Mentoring Kansas Advice 40

Eric Jacobsen Blog

NOVEMBER 12, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Question 44

Question Open Mentoring Kansas City 44

Eric Jacobsen Blog

JULY 10, 2010

. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). They provide the following great, simple and straight-forward advice about giving feedback: Make it timely -- give your feedback as soon as possible to the performance. Don't Praise.

Giving 44

Giving Kansas City Mentoring Kansas 44

Eric Jacobsen Blog

JANUARY 15, 2011

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Leadership 51

Leadership Communication Kansas City Mentoring 51

Eric Jacobsen Blog

NOVEMBER 20, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Dont Praise. Don't Praise.

Giving 63

Giving Mentoring Kansas City Kansas 63

Eric Jacobsen Blog

DECEMBER 24, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Mentoring 63

Mentoring Kansas City Kansas Skills 63

Eric Jacobsen Blog

SEPTEMBER 11, 2010

. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Saturday, September 11, 2010 3 Things Your Mission Statement Must Have A lot of companies struggle when creating their mission statement. Author Peter F.

Mentoring 40

Mentoring Kansas City Kansas Leadership 40

Eric Jacobsen Blog

OCTOBER 5, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

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email Mentoring Kansas City Kansas 51

Eric Jacobsen Blog

JUNE 8, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Kansas City 44

Kansas City Kansas Mentoring Leadership 44

Eric Jacobsen Blog

DECEMBER 5, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

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Mentoring Tips Kansas City Kansas 56

Eric Jacobsen Blog

DECEMBER 1, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Evaluation 54

Evaluation Mentoring Kansas City Kansas 54

Eric Jacobsen Blog

NOVEMBER 7, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Objectives 5.Strategies

Kansas City 44

Kansas City Business Kansas Mentoring 44

Eric Jacobsen Blog

SEPTEMBER 18, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Skills 54

Skills International Communication Mentoring 54

Eric Jacobsen Blog

JANUARY 20, 2011

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Place 48

Place Work Mentoring Kansas City 48

Eric Jacobsen Blog

DECEMBER 7, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Mentoring 51

Mentoring Kansas City Kansas Leadership 51

Eric Jacobsen Blog

NOVEMBER 19, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Survey 54

Survey Mentoring Kansas City Attitude 54

Eric Jacobsen Blog

JUNE 2, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). My complete book review is on my Kansas City Leadership Examiner.com page.

Open 44

Open Kansas City Mentoring Kansas 44

Eric Jacobsen Blog

SEPTEMBER 1, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Review 44

Review Question Mentoring Kansas City 44

Eric Jacobsen Blog

OCTOBER 17, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Mentoring 48

Mentoring Kansas City Kansas Leadership 48

Eric Jacobsen Blog

SEPTEMBER 6, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Story 51

Story Mentoring Kansas City Kansas 51

Eric Jacobsen Blog

AUGUST 14, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Communication 44

Communication Story Mentoring Kansas City 44

Eric Jacobsen Blog

OCTOBER 23, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

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Interview Question Mentoring Kansas City 48

Eric Jacobsen Blog

NOVEMBER 27, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Survey 49

Survey Mentoring Kansas City Kansas 49

Eric Jacobsen Blog

SEPTEMBER 29, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Business 44

Business Mentoring Kansas City Kansas 44

Eric Jacobsen Blog

SEPTEMBER 19, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Strategy 48

Strategy Mentoring Kansas City Kansas 48

Eric Jacobsen Blog

SEPTEMBER 9, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Place 48

Place Management Program Mentoring 48

Eric Jacobsen Blog

OCTOBER 31, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Companies 44

Companies Mentoring Kansas City Kansas 44

Eric Jacobsen Blog

AUGUST 22, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Ideas 48

Ideas Generation Tips Mentoring 48

Eric Jacobsen Blog

NOVEMBER 9, 2010

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone. Don't Praise.

Companies 44

Companies Effective Mentoring Kansas City 44