How to gather high-quality nonprofit client feedback
Candid
FEBRUARY 27, 2024
When you hear directly from clients, you can better tailor services to their needs and preferences, which, in turn, helps increase client retention and impact. At L4G, response rates vary by collection method, from a median of 64% for in-person surveys to 32% for emailed surveys. Are the ratings worse in certain programs or locations?
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