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Social CRM, part 2: Metrics vs. CRM

Zen and the Art of Nonprofit Technology

From Wikipedia : Customer relationship management is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. And these tools are great at doing CRM with the standard communications methods – email, phone, snail mail, in person contact.

Metrics 154
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Which Social Networking Analysis Term Best Describes Virgin America?

Beth's Blog: How Nonprofits Can Use Social Media

The Core are people who do most of the work (think wikipedia editors.) One of the questions that also came up in my mind was: What's the difference between a community of practice and a network? One question: If you are looking at a social network analysis map, you are probably looking for patterns. Read Power to the Edges ).

professionals

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New Name, Everything's OK, Photo, Soul Food, Ordinary Joy, Achieve, Defining Moment: More Reverb 10

Have Fun - Do Good

Elizabeth has so many possible nicknames (95 according to Wikipedia). As I mentioned in a Reverb 10 post earlier this month , in November, I started meditating in the mornings using the method described in Sharon Salzberg's book, Lovingkindness. This is my kind of question 'cause I *love* eating! Prompt by Kate Inglis ).

Photo 57
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Who's Knocking at My Firewall Door? Simple Security for the Nonprofit IT Professional

NTEN

First off, for 2010, there are some security questions you should ask yourself as trends emerge: Are robots attacking my servers? (Ro)bots Search engines constantly scour the web for information using this method -- but bots are also used by those nasty folks on the web that like to steal your information or trash your website.

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The Coming Wave of Web 2.0 Consultants and Vendors - Online Fundraising, Advocacy, and Social Media - frogloop

Care2

Wikipedia is one place where consultants could shortly play a supporting role for issue organizations. However if you, as a well-meaning representative of an organization, try to inject your side into the debate, your edits might be summarily deleted and you may be accused of violating Wikipedia rules in quite harsh terms.

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2.0 Culture Wars: Luddites and 2.0topians

Museum 2.0

was coined in 2005 and has a Wikipedia page and several bloggers, conferences, and active debates surrounding it. Nowhere is this more apparent than in the constant question, "If your first life is good, why do you need a Second Life?" I've been doing some reading recently about 2.0 on the library side of the fence.

Culture 20
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The Coming Wave of Web 2.0 Consultants and Vendors - Online Fundraising, Advocacy, and Social Media - frogloop

Care2

Wikipedia is one place where consultants could shortly play a supporting role for issue organizations. However if you, as a well-meaning representative of an organization, try to inject your side into the debate, your edits might be summarily deleted and you may be accused of violating Wikipedia rules in quite harsh terms.