What Does Audience-Centered Look Like? It Looks like Glasgow Museums.
Museum 2.0
JULY 20, 2016
When we say we want our museum to be "audience-centered," what do we mean? My career first got moving at a brilliant example of the customer-centered museum: the International Spy Museum. Many of my favorite museums, libraries, and zoos are customer-centered places. They care about visitor comfort.
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