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Prioritizing an Inclusive Customer Experience in Government

Forum One

Agencies traditionally oriented toward serving the “American public” are now asked to understand that public as customers—customers who deserve and demand excellence in customer service. . The IRS can’t launch new platforms in early April, any more than FEMA can roll out new processes in the middle of hurricane season).

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Exploring Disaster Philanthropy: Part 2

Connection Cafe

Corporations, independent and family foundations, and public charities may identify different areas of partnership, but it is apparent from past and current disaster giving that it is essential to work with others to distribute the immediate help that is needed as well as providing long-term relief. Do foundations do the same?

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5 Ways Libraries Support Disaster Relief and Recovery

Tech Soup

The Saskatoon Public Library opened its doors to these evacuees, and staff members stepped up their efforts to help the evacuees communicate with their family and friends. "This is what a public library is all about," said Carol Cooler, the director of libraries and CEO at the Saskatoon Public Library in a press statement.

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Apps for Disaster Planning

Tech Soup

TechSoup recently updated its disaster planning and recovery guide, The Resilient Organization , to include the new ways nonprofits, charities, and public libraries are using technology. Android, iOS, Windows Phone) connects you with friends and family during a large-scale disaster such as an earthquake or a hurricane.

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Preparing for the Next Disaster: The Future of #crisisdata

NTEN

BUT, what if we did invite the public to provide situational awareness such as telling us about the elderly people on a hill? What if we stopped thinking of the public as a liability and started empowering them to be valuable resources who can increase efficiency and make a real impact? "One person can take a photo.

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7 Tips for Quick Response During a Time of Need

Tech Soup

Nicole McGougan is a public relations associate at Blackbaud. Visit other TechSoup resources about responding to disasters , like this week's Hurricane Sandy, and share your tips in the comments below.

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Conference Site Selection Tips

fusionSpan

You’ll most likely do a site visit at a time other than when you would be holding your event, so make sure to check historical weather patterns for the area so that your attendees are less likely to get stuck in a blizzard or washed away in a hurricane. Please let us know your tips and stories in the comments!

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