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Customer Service Training 101

Eric Jacobsen Blog

My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints. First, for effective customer service via the phone : Verbalize what you are doing – explain to your customer what you are doing throughout the phone contact.

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Customer Service Training 101

Eric Jacobsen Blog

My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints. First, for effective customer service via the phone : Verbalize what you are doing – explain to your customer what you are doing throughout the phone contact.

Service 48
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Member Renewal Letters: A Complete How-To Guide (Free Template Included)

Neon CRM

You can make sure members are able to take the next step by providing clear contact information for someone who can help them. And for the long run, consider creating a member login portal on your website so members can access important information and stay engaged without having to contact you.

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Customer Service Training 101

Eric Jacobsen Blog

My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints. First, for effective customer service via the phone : Verbalize what you are doing – explain to your customer what you are doing throughout the phone contact.

Service 40
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Nonprofit Marketing Research Made Simple, No Matter Your Budget

Connection Cafe

Before these assumptions are baked into choices being made or considered, get access to accurate information using market research : who are your constituents and what are their attitudes, preferences, satisfaction levels, and needs? Are you looking to explore options, or make a decision between two or more alternatives?

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Road Trip! Fundraising, Advocacy, Community Building, Storytelling and Recruitment on the Road.

Care2

Along the way Boaz met with inventors, entrepreneurs and government leaders and told the story of alternative, sustainable transportation in an interesting way. Another alternative is to ask people to fund your hotel stays or donate their points in various hotel reward programs. Boaz ran his trip as a free agent story teller.

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50 Nonprofit Fundraising Strategies to Help You Raise More

Neon CRM

The more data points you have on your donors—from email and street addresses to job titles and company names, giving capacity, philanthropic history, contact preferences, and general interest—the more you will be able to target your asks and create fundraising campaigns that speak directly to them.

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