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Never Say These Four Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. Busy -- As in, "I'll call you when I'm not so busy." "I'm I'm really busy right now." The word "busy" gives your customer the impression they are a low priority. Take a moment.

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Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. Busy -- As in, "I'll call you when I'm not so busy." "I'm I'm really busy right now." The word "busy" gives your customer the impression they are a low priority. Take a moment.

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Weekly Videos Provide Tips For Leaders

Eric Jacobsen Blog

Be sure to take a few minutes each week to view the HEMP Mentorship Minute videos, created by the Helzberg Entrepreneurial Mentoring Program and the Kansas City Business Journal. In the videos, Kansas City-area entrepreneurs offer their advice about a wide range of topics of interest to business owners, managers and leaders.

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Your Customers Don't Want To Hear These Four Words

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. Busy -- As in, "I'll call you when I'm not so busy." "I'm I'm really busy right now." The word "busy" gives your customer the impression they are a low priority.

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Four Words Your Customers Don't Want To Hear

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. Busy -- As in, "I'll call you when I'm not so busy." "I'm I'm really busy right now." The word "busy" gives your customer the impression they are a low priority.

article thumbnail

Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. Busy -- As in, "I'll call you when I'm not so busy." "I'm I'm really busy right now." The word "busy" gives your customer the impression they are a low priority.

article thumbnail

Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. Busy -- As in, "I''ll call you when I''m not so busy." "I''m I''m really busy right now." The word "busy" gives your customer the impression they are a low priority.