Support and Maintenance of Your University’s Salesforce Org: Staffing Recommendations
Cloud 4 Good
JULY 6, 2021
Your Tier 2 staffing model will typically include both Salesforce Administrators (SA) and Developers. We recommend that you create and align on a competency model to compare the skills of your support agents across tiers to the skills needed to efficiently operate the system. . Tier 2 Support.
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