Sat.Jun 22, 2019 - Fri.Jun 28, 2019

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Capacity Commons: A New Tool for Pro Bono Support

Connection Cafe

Common Impact research indicates that 90% of nonprofits report needing more volunteer support and more than 72% believe that they could increase their impact through skills-based volunteers. Prepare the organization for pro bono support by understanding how to engage the board, leadership and staff in this work. and templates.

Support 32
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Connecting Your Organization to Deliver a Constituent-Driven Experience

Connection Cafe

As supporters are increasingly drawn to causes rather than specific organizations, we should listen to their interests and realign ourselves for success. Welcome departmental intricacies into the fold and support a future where these distinct responsibilities are acknowledged across the organization.

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70 Simple Rules For Sensational Service

Eric Jacobsen Blog

They can also be used as a resource for individuals who want to transform the way service is handled from the ground up, even when lacking the full commitment and support from organization-wide training and change efforts." To deliver sensational customer service, you need to have the right culture.

Service 40
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The Nonprofit Summer Reading List

Connection Cafe

Organizational Culture: The Blackbaud Institute – Supporters in Sight: An Introduction to Personas : Understanding personas is critical to the success of your mission. Building persona models can help bring your existing supporters into focus, using the information you already have to cultivate even stronger relationships.

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How To Cultivate Community Affinity Throughout The Generosity Journey

Speaker: Tim Sarrantonio, Director of Corporate Brand

You’ll walk away with actionable insights to redefine how you engage with your supporters—emphasizing trust, engagement, and community over transactional giving models. Design Impactful Giving Moments 🌈 Create supporter journeys that resonate deeply, emphasize ease of engagement, and build a lasting commitment to community values.

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Who’s Coming? A New Free Toolkit for Respectful Audience Surveying

Museum 2.0

We’ve teamed up with Slover Linett Audience Research - with generous support from the James and John L. That’s why we decided, as part of our first year of work with OF/BY/FOR ALL, to demystify audience surveying with The Who’s Coming toolkit. Knight Foundation - to write this toolkit.

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How Can Exemplary Volunteer Management Practices Help Nonprofits Assure Impact in Using Skilled Volunteers?

ASU Lodestar Center

They also note that volunteer managers need to understand that recruitment, coordinating, leading, supporting, administering and organizing are all key aspects of their job. However, there are some aspects of these duties that can fall through the cracks.

Skills 40
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How to Design a Seamless & Personalized Digital Donor Journey

Speaker: Tim Sarrantonio

November 8th, 2023 at 11:00am PDT, 2:00pm EDT, 7:00pm GMT

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The Denan Project - Leveraging WhatsApp for Good

As part of building a new supporter journey (from making a one-time donation to becoming a sustaining supporter), The Denan Project set out to shorten the time between the first donation and the recurring donations.

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Nonprofit Technology Adoption: Why It Matters and How to Be Successful

After you’ve read our report and you are ready to dive in, you’ll learn where you can find further adoption support if you need it. You’ll see case studies of other nonprofits who have taken similar steps.