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Social CRM, part 2: Metrics vs. CRM

Zen and the Art of Nonprofit Technology

From Wikipedia : Customer relationship management is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. And these tools are great at doing CRM with the standard communications methods – email, phone, snail mail, in person contact.

Metrics 154
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Which Social Networking Analysis Term Best Describes Virgin America?

Beth's Blog: How Nonprofits Can Use Social Media

The definition of links or how you're connected is defined however you want. The Core are people who do most of the work (think wikipedia editors.) Interesting, one of the backchannel comments was the definition of an expert. My definition is that your knowledge lives in the clouds. Source: Monitor Institute.

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New Name, Everything's OK, Photo, Soul Food, Ordinary Joy, Achieve, Defining Moment: More Reverb 10

Have Fun - Do Good

Elizabeth has so many possible nicknames (95 according to Wikipedia). As I mentioned in a Reverb 10 post earlier this month , in November, I started meditating in the mornings using the method described in Sharon Salzberg's book, Lovingkindness. And how will you incorporate that discovery into the year ahead? Prompt by Kate Inglis ).

Photo 57
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Screencast Treatment: Web Analytics As Simple Gifts To Measure Mission

Beth's Blog: How Nonprofits Can Use Social Media

If you're curious about Occam's Razor, here's a more detailed description or see the simplicity page in wikipedia. " She not only gives an overview of the different choices of analytics software tools available, but also provides basic definitions for the data one might collect. To understand the definition web analytics.

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7 Fantastic Free or Low Cost Sources To Get Images for Your Content Strategy

Beth's Blog: How Nonprofits Can Use Social Media

That’s not the definition of fair use. I’ve been using this method for almost ten years! Wikipedia Public Domain Images – Wikipedia uses public domain images and has organized a collection with information on how the photos can be used and attributed. Here’s a round up of resources and advice.

Images 139
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10 Steps to Extension Professional 2.0 Remix

Beth's Blog: How Nonprofits Can Use Social Media

When you take the time to comment on a post, you become part of the blogger's community and if you are writing a blog, they will most definitely read your post and perhaps become a reader of your blog. Tagging is an open and informal method of categorizing that allows users to describe web resources with keywords.

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Shoulder-to-Shoulder Instructional Media: My Tagging Screencast at NTEN!

Beth's Blog: How Nonprofits Can Use Social Media

I created it for the screencast to illustrate the definition of tagging. Some of my thinking has definitely evolved. Unfortunately, these methods make sharing and managing information resources difficult. Act 2: Definitions. But first, some definitions. That's enough meta for now. Introduction. 2) Bookmarks can???