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6 No-Cost Ways To Create A Best-Place-To-Work Company

Eric Jacobsen Blog

He''s the author of the popular book called, The 7 Hidden Reasons Employees Leave , and he''s the owner of the Overland Park, KS-based business called Keeping The People. Employee Retention Eric Jacobson on Leadership and Management Kansas City' I had the pleasure of interviewing Leigh Branham over the past few years.

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Six Universal Drivers That Maximize Employee Engagement

Eric Jacobsen Blog

Overland Park, Kansas-based author Leigh Branham, along with Mark Hirschfeld, awhile back completed a survey of 10,000 employees in 43 states to better understand what separates a "best places to work" company from other companies. Employee Engagement Employee Retention'

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Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Harvey Mackay' We can''t meet that deadline."

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Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We

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Your Customers Don't Want To Hear These Four Words

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We

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How To Create A "Best Places To Work" Company

Eric Jacobsen Blog

skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. You can learn more about how to do that in his latest book, Re-Engage. Been looking at this book for awhile.

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How To Avoid 8 Common Performance Evaluation Pitfalls

Eric Jacobsen Blog

skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. So, here is a good reminder from author Sharon Armstrong about how to avoid eight performance evaluation pitfalls.