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Social CRM, part 2: Metrics vs. CRM

Zen and the Art of Nonprofit Technology

From Wikipedia : Customer relationship management is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. And these tools are great at doing CRM with the standard communications methods – email, phone, snail mail, in person contact.

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Citizen Tech: Social Media in Disaster Response

Amy Sample Ward

It found that if they needed help and couldn’t reach 9-1-1, one in five would try to contact responders through a digital means such as e-mail, websites or social media. The first example of direct content is the use of Wikipedia during the 7/7 bombings in London. Direct Content. What’s so important or interesting about this?

Disaster 206
professionals

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Mapping Web2.0 Censorship: Access Denied Map

Beth's Blog: How Nonprofits Can Use Social Media

video and photo-sharing sites like Youtube, Flickr, Dailymotion; blogging platforms such as Blogspot, Livejournal, Typepad and Wordpress; social networking websites such as Facebook, Orkut, MySpace, Wikipedia, VoIP services; etc.); applications either via the Advocacy Wiki site or by e-mail through the contact page. More here

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The Coming Wave of Web 2.0 Consultants and Vendors - Online Fundraising, Advocacy, and Social Media - frogloop

Care2

Wikipedia is one place where consultants could shortly play a supporting role for issue organizations. However if you, as a well-meaning representative of an organization, try to inject your side into the debate, your edits might be summarily deleted and you may be accused of violating Wikipedia rules in quite harsh terms.

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Who's Knocking at My Firewall Door? Simple Security for the Nonprofit IT Professional

NTEN

According to Wikipedia, clickjacking is " a malicious technique of tricking Web users into revealing confidential information or taking control of their computer while clicking on seemingly innocuous Web pages. I have 3 or more people (and discussion boards) I can contact at any time of the day (really!)

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The Coming Wave of Web 2.0 Consultants and Vendors - Online Fundraising, Advocacy, and Social Media - frogloop

Care2

Wikipedia is one place where consultants could shortly play a supporting role for issue organizations. However if you, as a well-meaning representative of an organization, try to inject your side into the debate, your edits might be summarily deleted and you may be accused of violating Wikipedia rules in quite harsh terms.

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Nonprofit CRM Trends Plus How to Choose an eCRM - Online Fundraising, Advocacy, and Social Media - frogloop

Care2

Ask about security: are they PCI Compliant (you can look this up on Wikipedia), and if so what level? Make your potential vendor prove they are open to data imports and exports without having to purchase expensive additional APIs. Ask about their throughput: how many transactions per second can they handle.