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Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. The word "busy" gives your customer the impression they are a low priority. We can't meet that deadline." Unless you honestly cannot produce and then be honest and help them find another vendor.

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Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. The word "busy" gives your customer the impression they are a low priority. We can''t meet that deadline." Unless you honestly cannot produce and then be honest and help them find another vendor.

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Your Customers Don't Want To Hear These Four Words

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. The word "busy" gives your customer the impression they are a low priority. We can't meet that deadline." Unless you honestly cannot produce and then be honest and help them find another vendor.

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Give Positive Feedback. Don't Praise.

Eric Jacobsen Blog

. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Saturday, November 20, 2010 Give Positive Feedback. There is an important difference between giving your employees positive feedback and giving them praise. Dont Praise. Don't Praise.

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Never Say These Words To A Customer

Eric Jacobsen Blog

. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Wednesday, August 4, 2010 Never Say These Words To A Customer Author Harvey MacKay wrote the following spot-on advice in his recent column in the Kansas City Business Journal. Don't Praise.

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Ask Your Customers To Help You Write Your Strategic Plan

Eric Jacobsen Blog

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). 3 Coaching And Mentoring Tips How To Avoid 8 Common Performance Evaluation Pitfa.

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How To Avoid 8 Common Performance Evaluation Pitfalls

Eric Jacobsen Blog

. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). So, here is a good reminder from author Sharon Armstrong about how to avoid eight performance evaluation pitfalls. Coaching is the difference between giving orders and teaching people how to get things done.