It's almost time for #11NTC - See you there?
Judi Sohn
MARCH 3, 2011
. (#11NTCbrand) Social Media and Contact Relationship Management β the New Mix (1:30-3 pm Friday) - Ironic that I'm writing about this session as I'm watching the live feed o f Salesforce making social media announcements in New York City. Bringing multiple communication channels in to a contact-centered model.
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