Customer Feedback in the Non-Profit Sector: Listening to Low-Income Consumers
Beth's Blog: How Nonprofits Can Use Social Media
JULY 9, 2012
We know that when low-income families can access other peopleās consumer feedback it is both extremely useful and a source of empowerment. For one nonprofit, the programmatic feedback of reviews on GreatNonprofits.org helped them better serve their students. This exchange is empowering, and technology has made it more accessible.
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