Support and Maintenance of Your University’s Salesforce Org: Staffing Recommendations
Cloud 4 Good
JULY 6, 2021
Specifically, your plans should provide activities for Tier 2 agents, BAs, and/or SUs in recommended orders so that they know what Trailhead modules to complete, what training videos to watch, and what documentation to read so they have the pre-requisite knowledge to be successful in each activity and ultimately can be successful in their job. .
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