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Never Say These Four Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Fear -- As in, "I fear that we may be moving too fast."

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Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Fear -- As in, "I fear that we may be moving too fast."

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Your Customers Don't Want To Hear These Four Words

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Take a moment.

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Nathan Magnuson On Leadership, Coaching, And His New eBook

Eric Jacobsen Blog

You''ll find lots of good advice and insights from this Kansas City area leadership consultant, coach and thought leader. In fact, I like to say that if you can''t lead without authority, you''ll never be able to lead with authority. What aspect of leadership do you like writing, coaching and speaking about most?

eBook 66
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Four Words Your Customers Don't Want To Hear

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Take a moment.

article thumbnail

Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can't meet that deadline." Take a moment.

article thumbnail

Never Say These Words To A Customer

Eric Jacobsen Blog

Author Harvey MacKay wrote the following spot-on advice in his column in the Kansas City Business Journal a few years ago. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." We can''t meet that deadline." Take a moment.