Customer Experience Plays Marketing as a Long Game
.orgSource
FEBRUARY 6, 2023
If no one on your team combines the skills of a hand-holder, diplomate, ambassador, influencer, and adept translator of member-speak, it may be time to consider hiring a chief experience officer. According to Gartner , the technology and research consulting firm, 90 percent of organizations now have a CX officer or an equivalent position.
Let's personalize your content