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Ask Your Customers To Help You Write Your Strategic Plan

Eric Jacobsen Blog

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).

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Never Say These Words To A Customer

Eric Jacobsen Blog

. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Wednesday, August 4, 2010 Never Say These Words To A Customer Author Harvey MacKay wrote the following spot-on advice in his recent column in the Kansas City Business Journal.

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How To Avoid 8 Common Performance Evaluation Pitfalls

Eric Jacobsen Blog

. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). So, here is a good reminder from author Sharon Armstrong about how to avoid eight performance evaluation pitfalls. Clustering everyone in the middle performance-rating categories 2.

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How To Be An Open Leader

Eric Jacobsen Blog

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). My complete book review is on my Kansas City Leadership Examiner.com page.

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Engage Your Employees.Especially Now

Eric Jacobsen Blog

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). What a great way to make it easy for employees to submit ideas.

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5 Open-Ended Questions To Ask Your Customers

Eric Jacobsen Blog

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Timm is the author of, 50 Powerful Ideas You Can Use To Keep Your Customers.

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How To Improve Your Internal Communication Skills

Eric Jacobsen Blog

. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). As author David Grossman says, "good internal communication gets the message out, but great internal communication helps employees connect the dots between overarching business strategy and their role. .

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