Eric Jacobsen Blog

AUGUST 7, 2010

Saturday, August 7, 2010 Great Business Quote Heres a great quote from author and speaker Harvey Mackay : "When a person with money meets a person with experience, the person with the experience ends up with the money, and the person with the money ends up with the experience." How To Improve Customer Service With The Telephone.

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Business Mentoring Kansas City Kansas 48

Eric Jacobsen Blog

DECEMBER 14, 2010

Posted by Eric Jacobson at 8:10 PM Labels: Books For Managers , Change Management , Customer Feedback , Customer Service , General Management Skills , Strategic Planning 1 comments: Maths private tutor said. Coaching is the difference between giving orders and teaching people how to get things done.

Kansas City 51

Kansas City Kansas Help Mentoring 51

Eric Jacobsen Blog

SEPTEMBER 26, 2010

Sunday, September 26, 2010 How To Create A "Best Places To Work" Company Overland Park, Kansas-based author Leigh Branham, along with Mark Hirschfeld, recently completed a survey of 10,000 employees in 43 states to better understand what separates a "best places to work" company from other companies.

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Place Companies Work Kansas 44

Eric Jacobsen Blog

NOVEMBER 8, 2010

Monday, November 8, 2010 Leadership Tips From Good Boss, Bad Boss Robert Sutton, author of Good Boss, Bad Boss , provides these leadership tips: Create an environment that encourages people to challenge each others ideas, but set a few ground rules. Coaching is the difference between giving orders and teaching people how to get things done.

Leadership 40

Leadership Tips Kansas City Mentoring 40

Eric Jacobsen Blog

NOVEMBER 20, 2010

Worse yet, without positive feedback, employees feel no sense that they are appreciated as individual talents with specific desires to learn and grow on the job and in their careers, reports Nicholas Nigro, author of, The Everything Coaching and Mentoring Book. How To Improve Customer Service With The Telephone.

Giving 63

Giving Mentoring Kansas City Kansas 63

Eric Jacobsen Blog

SEPTEMBER 21, 2010

Open Leadership author Charlene Li reminds leaders to periodically ask themselves these "open leadership skills assessment" questions: Do I seek out and listen to different points of view? Coaching is the difference between giving orders and teaching people how to get things done. How To Improve Customer Service With The Telephone.

Leadership 40

Leadership Question Mentoring Kansas City 40

Eric Jacobsen Blog

SEPTEMBER 11, 2010

Author Peter F. 5 Open-Ended Questions To Ask Your Customers How To Produce An Effective Company Blog Leadership Tips From Good Boss, Bad Boss How To Write A Business Plan In About One Hour ► October (11) How To Write Your Company's Core Values How To Be A Green Leader Key Interviewing Questions To Ask To Identify Lead.

Mentoring 40

Mentoring Kansas City Kansas Leadership 40

Eric Jacobsen Blog

AUGUST 12, 2010

Thursday, August 12, 2010 Go Old School.Use A Flip Chart For Gathering Ideas Heres a great idea from communications consultant, speaker and author David Grossman : And, yes its old school. Coaching is the difference between giving orders and teaching people how to get things done. But, it works!

Chart 40

Chart Ideas Mentoring Kansas City 40

Eric Jacobsen Blog

JUNE 2, 2010

Wednesday, June 2, 2010 How To Be An Open Leader Charlene Li, the author of the best-seller book, Groundswell , was kind enough to send me an advance copy of her newest book, Open Leadership , which she released for sale on May 24. Coaching is the difference between giving orders and teaching people how to get things done.

Open 44

Open Kansas City Mentoring Kansas 44

Eric Jacobsen Blog

AUGUST 4, 2010

Wednesday, August 4, 2010 Never Say These Words To A Customer Author Harvey MacKay wrote the following spot-on advice in his recent column in the Kansas City Business Journal. Coaching is the difference between giving orders and teaching people how to get things done. How To Improve Customer Service With The Telephone.

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Kansas City Kansas Mentoring Leadership 44

Eric Jacobsen Blog

MAY 22, 2010

Saturday, May 22, 2010 Use This eBook To Improve Your Communication The former director of communications for McDonalds, David Grossman, now a leading consultant, speaker and author has released a free eBook about how to communicate effectively. Coaching is the difference between giving orders and teaching people how to get things done.

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eBook Communication Mentoring Kansas City 40

Eric Jacobsen Blog

OCTOBER 23, 2010

Thanks to Sharon Armstrong, author of The Essential HR Handbook , for these helpful questions! Coaching is the difference between giving orders and teaching people how to get things done. One leadership skill is the ability to accommodate different views in the workplace, regardless of what they are.

Interview 48

Interview Question Mentoring Kansas City 48

Eric Jacobsen Blog

AUGUST 30, 2010

To learn more about employee retention and the reasons employees decide to leave an organization, read Overland Park, KS author Leigh Branhams book, The 7 Hidden Reasons Employees Leave. Coaching is the difference between giving orders and teaching people how to get things done. How To Improve Customer Service With The Telephone.

Mentoring 51

Mentoring Kansas City Kansas Skills 51

Eric Jacobsen Blog

NOVEMBER 16, 2010

So, heres a checklist that is primarily from sales expert and author Paul R. Coaching is the difference between giving orders and teaching people how to get things done. Timm that you can use to evaluate your organizations customer service via the phone: 1. Was the phone answered after two rings or less?

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Service Mentoring Kansas City Kansas 40