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Support and Maintenance of Your University’s Salesforce Org: Staffing Recommendations

Cloud 4 Good

JULY 6, 2021

Tier 2 Competency: As a university expands enterprise-wide, the Salesforce tier 2 team should be comprised of both admins (1 admin per 50-75 users is Salesforce’s official recommendation) and developers. Knowledge should always be stored in a shared place so that all support agents that need it have access.

Org 111
Org Support Skills Knowledge 111
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Game Friday: Treating Players Like Experts

Museum 2.0

SEPTEMBER 21, 2007

But those are skill-based games. More interesting to me is the phenomenon of granting players some “starter knowledge”—for example, expertise as an archaelogist. In knowledge-based games, it’s hard to mask player non-proficiencies. Each of these could be expressed quite differently by different kinds of games.

Game 20
Game Knowledge Museum Skills 20
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