Remove Facilitation Remove Knowledge Base Remove Train Remove University
article thumbnail

Support and Maintenance of Your University’s Salesforce Org: Staffing Recommendations

Cloud 4 Good

Let’s dive into the difference between these two roles: BA: This role is responsible for identifying functional requirements, maintaining technical documentation, building reports, and training and supporting end-users of multiple systems, including Salesforce. . Certifications are not typically required for these support agents. .

Org 111
article thumbnail

Game Friday: Treating Players Like Experts

Museum 2.0

But those are skill-based games. More interesting to me is the phenomenon of granting players some “starter knowledge”—for example, expertise as an archaelogist. In knowledge-based games, it’s hard to mask player non-proficiencies. But of course, the real officers go through years of training.

Game 20