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Support and Maintenance of Your University’s Salesforce Org: Staffing Recommendations

Cloud 4 Good

JULY 6, 2021

SU: These individuals are recommended by their team’s leadership to be the subject matter expert on their team for solutions within Salesforce. Enablement curriculums help you onboard and bring up to speed any support agents throughout your university in strategic ways that are consistent with the needs of system end-users.

Org 111
Org Support Skills Knowledge 111
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Game Friday: Treating Players Like Experts

Museum 2.0

SEPTEMBER 21, 2007

But those are skill-based games. More interesting to me is the phenomenon of granting players some “starter knowledge”—for example, expertise as an archaelogist. In knowledge-based games, it’s hard to mask player non-proficiencies. Leadership. It just takes aggressive onlookers/game masters.

Game 20
Game Knowledge Museum Skills 20
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