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TechSoup Global Donor Partner Profile: BetterWorld Telecom

Tech Soup

They supply charities, libraries and foundations with discounted Cisco and Polycom office phones. These are packaged with discounted voice over Internet Protocol (VoIP) phone services that unify all your organization's telephones, mobile phones, fax machines, and computers through a virtual PBX software application.

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5 Tips to Craft a Powerful Data-Driven Social Media Strategy

Nonprofits Source

Prospect research allows you to evaluate donors’ capacity to give using information such as business affiliations, stock ownership, and home value. In this case, it’s most important to append social media profiles. Many social media platforms will also provide additional analytics to help you evaluate your posts’ performance.

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I'll Comment for Food Donations, Ten Cents for Woman's Shelter, and Other Interesting Social Media Charity Trends

Beth's Blog: How Nonprofits Can Use Social Media

Tyson Foods has perfected a social media strategy that leverages blog comments for food donations as noted on the Fast Company blog , (part of its innovative giving series which included a profile of me !) They mention DonorsChoose , SharingTV , the Salvation Army's use of mobile phones for its " text a kettle campaign."

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How To Improve Customer Service With The Telephone

Eric Jacobsen Blog

Tuesday, November 16, 2010 How To Improve Customer Service With The Telephone Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.

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Guest Post by Alan Levine: Social Media Recap from NMC 2009

Beth's Blog: How Nonprofits Can Use Social Media

One feature I liked was that Pathable has an API for creating accounts, so I was able to roll that into our conference registration on our drupal site, and it populated their Pathable account with their organization, blog url, delicious url, flickr url, twitter url, etc (if they had added that to their drupal profile on NMC’s site).

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Is Your Crisis Management Program In Place?

Eric Jacobsen Blog

•Do you have a calling tree with current cell phone numbers? •How will you integrate into your plan your web site, Social Media, Twitter and customer care phone lines? 3 Coaching And Mentoring Tips How To Avoid 8 Common Performance Evaluation Pitfa. •Who will do what? •When will they do it?

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Good Sample Business Principles

Eric Jacobsen Blog

Quickly get answers when phoning your company? 3 Coaching And Mentoring Tips How To Avoid 8 Common Performance Evaluation Pitfa. Is it easy for your customers to: Buy from you? Make returns? Get pricing and terms? Receive timely responses to their e-mails? How To Improve Customer Service With The Telephone.

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