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Leading the Participant

Museum 2.0

Each time the students decide what to do, the young Reagan picks up a red phone and presses either A or B. The simulation is structured to give students information, then a binary choice. Then more information, then another binary choice. But it's not a fair choice. Could 5th graders handle a truly open simulation? Maybe, maybe not.

Grenada 48
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5 Types of People Who Need Nonprofit Fundraising Training

Achieve

Mary’s University of Minnesota. You don’t want the person answering your phones not to have the details of the next fundraising event! A panicked phone call from a fundraising staff member about a quote they need for a grant proposal that’s due tomorrow is the worst-case scenario for the non-fundraising-. Well, he was wrong.

professionals

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The #1 Skill Nonprofit Professionals Should Focus on in 2021

DipJar

How staff members answer the phone, whether the walls look bright, if your waiting room is inviting—these aren’t trivial. Mary’s University of Minnesota. In 2021 the single most cost-effective marketing skill a nonprofit can invest in is the development of “marketing eyes.”. What is considered nonprofit marketing?

Skills 98
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Groundswell Book Club Part 4: Customer Support

Museum 2.0

This week, we're covering the fourth objective in Charlene Li and Josh Bernoff's book Groundswell : supporting (chapter 8). This chapter is perhaps the most surprising in the book, because it focuses on tools and techniques that predate Web 2.0 by years: customer support forums. There are some beginnings out there.

Support 20
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Pointing at Exhibits, Part 2: No-Tech Social Networks

Museum 2.0

I've spent the last two weeks working on the third chapter of my book about network effects of social participation. And it's brought me back to a blog post I wrote a year ago about the Science Museum of Minnesota's Race: Are We So Different? exhibition.

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[VIDEO] Keeping Your Donor Database Healthy, Wealth, and Wise

Bloomerang

Mary’s University of Minnesota. My phone number. From 2018 - 2020, she served as the Director of Communications for the Public Relations Society of America's local Hoosier chapter. So I own a company called the Development Consulting Solutions. I’m a certified fundraising executive. And I’m an MFIA.