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A nimble approach to training and customer success

Nimble AMS

As you narrow your list of potential AMS vendors, be sure to consider their approach to training. Here’s how Nimble AMS training helps ensure your staff knows how to use your new association management software to the fullest. That’s why the Nimble AMS team offers a full range of training resources for every member of your staff.

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Resource: The Social Media Toolkit for Nonprofits

Beth's Blog: How Nonprofits Can Use Social Media

From Dummies guides to video tutorials, it’s all out there. The aim of the toolkit is to equip the charity sector’s already brilliant professionals with the right foundations, tactics and inspirational case studies to use social media effectively. Search for courses here.

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How To Put Social Fundraising On Steroids: Community Giving Days

Beth's Blog: How Nonprofits Can Use Social Media

One of the case studies I shared was about NTEN’s recent social fundraiser to raise scholarship money for NTC conference attendance. This is why it is important for training sessions to incorporate differentiated instruction based on some assessment of skills and knowledge prior to the design.

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Case Study: Moving to Google Apps

NTEN

One key piece for a successful migration is training all users/staff to make sure they know the purpose of a system switch, what the benefits are, and what is required from them. I also provided weekly tech hours in the office, giving the staff a chance to get individual help or training on tech issues/questions.

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NpTech Tag Summary: NpTech Slide Decks, Twitter Saves Children, and Visualizing Information for Advocacy

Beth's Blog: How Nonprofits Can Use Social Media

Here's one of her training presentations. For a step-by-step tutorial on SEO techniques for nonprofits, Wild Apricot's 30 Day Guide to Search Optimization is a good choice, while Search EngineLand site is probably the subject matter expert of choice.

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112 Nonprofit Blog Posts, Articles, and Stories from 2013 You Can’t Miss.

Connection Cafe

In her post on Convince & Convert, Jessica Gioglio shows 2 Amazing Movember Case Studies That Will Make You Grow it Back. Micro content has trained us to prefer our information bite-sized rather than super-sized. million tweets and 914,000 photos shared, the Movember movement did something right. And I want more.

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