Are Associations Losing Their Members’ Trust?—The Leadership ColLAB Explores This Critical Question
.orgSource
MARCH 6, 2023
ENA brings objectivity to the process by using the net promoter score as a tool to measure success. If you track current events, Sharon advised, you are aware of the erosion of public confidence across a spectrum of institutions. Working on culture isn’t a finite activity. You need to constantly evaluate the data and analyze progress.
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