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Social CRM, part 1

Zen and the Art of Nonprofit Technology

I’m hoping that someone (hint, hint) will write the blog post or report taking off on this work, and articulate the major nonprofit use cases for Social CRM. How do you know what percentage of your donors or constituents are on social media at all (twitter, facebook, myspace, linkedin?).

Social 165
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Four Reasons Why Nonprofits Should Question Facebook’s Integrity, Longevity, and ROI (Return on Investment)

Nonprofit Tech for Good

I have been in trainings where if I even hint that perhaps Facebook is a little over-rated, then eyes glare, people shift in their seats, and I have recollections of a few people even walking out. Facebook would do well to follow the lead of Twitter, MySpace and YouTube. Facebook wants the tool set to be limited.

ROI 248
professionals

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What are your tips for using your social networking profile for professional work?

Beth's Blog: How Nonprofits Can Use Social Media

I think of Facebook as a middle ground between business and pleasure, sort of MySpace for post-adolescents or LinkedIn for professional late adopters like me. Hints and suggestions welcome. David Carr, NY Times That quote made me think of Wendy Harman's Facebook Profile.

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The Birth of a Field: Digital Media and Learning

Beth's Blog: How Nonprofits Can Use Social Media

" Some statistics about how many young people are using various social media tools. Digital media is being shaped by the private sector (YouTube, MySpace, etc). Henry Jenkins notes that it isn't about the tools and that it was more about the culture growing up around the technology. Media isn't just happening to kids.

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