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Customer Experience Plays Marketing as a Long Game

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Traditionally the CMO’s focus has been on generating revenue by convincing customers about what they want to buy and why. According to Gartner , the technology and research consulting firm, 90 percent of organizations now have a CX officer or an equivalent position. Isn’t that a CMO’s job? Well, yes, it could be.

Game 44
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Ignite Engagement—Give Members Influence

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Gartner Marketing Glossary describes influencer marketing like this: Influencer marketing is a type of social media marketing that involves mentions and endorsements of brands and/or products by individuals who exert influence on a particular audience due to their perceived expertise, trustworthiness, or popularity. Well, not exactly.

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