Customer Experience Plays Marketing as a Long Game
.orgSource
FEBRUARY 6, 2023
They should be an empath who channels both your brand persona and its audience. Traditionally the CMO’s focus has been on generating revenue by convincing customers about what they want to buy and why. Isn’t that a CMO’s job? Well, yes, it could be. There are many areas where the two roles overlap. Provide training to everyone.
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