It's almost time for #11NTC - See you there?
Judi Sohn
MARCH 3, 2011
Bringing multiple communication channels in to a contact-centered model. Structurally, these are collaborative/conversational sessions. Sit in a circle and share ideas and resources, while the "presenters" are facilitators instead of providers of one-way brain dumps via PowerPoint. It's the new shiny. I love it.
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