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The Phases of Service Design

Forum One

Some activities we like to do with our clients include stakeholder interviews and workshops, preliminary service blueprints, and an ecosystem map. This phase may include audience interviews, surveys, field studies, an experience map or journey map, experience principles, or personas. Now it’s time to prototype and test them.

Phase 46
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The Phases of Service Design

Forum One

Some activities we like to do with our clients include stakeholder interviews and workshops, preliminary service blueprints, and an ecosystem map. ? This phase may include audience interviews, surveys, field studies, an experience map or journey map, experience principles, or personas. Phase 3: Ideation. Phase 4: Prototype.

Phase 46
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In Search of Bachelors and Philanthropy in Rural Alaska and Video Story Capture Tips

Beth's Blog: How Nonprofits Can Use Social Media

Joe Page met us in town and we reviewed the Bachelor catalog looking for a good subject to interview. So, I did an ambush interview ask him to share why community giving is important. I hope you’ll take the five minutes to watch the clip. If the latter, I have a storyboard in my head and edit as I go.

Alaska 94
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Visual Meeting Facilitation Workshop with David Sibbet

Beth's Blog: How Nonprofits Can Use Social Media

Here’s an interview with Rachel about the techniques and a blog post the tools. Later in the workshop, they did a duo of graphic recording – with Rachel using the digital tools and Sibbet drawing on paper with markers. Rachel, a virtuoso technologist and artist, used a drawing tablet and Sketchbook pro.