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The Phases of Service Design

Forum One

This phase may include audience interviews, surveys, field studies, an experience map or journey map, experience principles, or personas. For the education program, we spoke with staff, collected data, analyzed audience segmentation, and undertook a comprehensive audit of the technical ecosystem. So how do you get started?

Phase 46
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The Phases of Service Design

Forum One

This phase may include audience interviews, surveys, field studies, an experience map or journey map, experience principles, or personas. For the education program, we spoke with staff, collected data, analyzed audience segmentation, and undertook a comprehensive audit of the technical ecosystem. Phase 3: Ideation. Phase 4: Prototype.

Phase 46
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Presentation Zen Blog: A Resource Review

Beth's Blog: How Nonprofits Can Use Social Media

The article takes the points in made in the Cluetrain Manifesto and relates them to presentations. It's a long article, but this quote resonated: You can learn a lot from presentation coaches and communication books, but this is not rocket science. In my woolgathering, I came across the Presentation Zen Blog written by Garr Reynolds.