Remove Articles Remove Audience Remove Method Remove Storyboard
article thumbnail

The Phases of Service Design

Forum One

This phase may include audience interviews, surveys, field studies, an experience map or journey map, experience principles, or personas. You likely choose the right methods from that list based on the context and goals of the research. ⇒ A persona is a great way to synthesize the audience research you’ve done.

Phase 46
article thumbnail

The Phases of Service Design

Forum One

This phase may include audience interviews, surveys, field studies, an experience map or journey map, experience principles, or personas. You likely choose the right methods from that list based on the context and goals of the research. ? A persona is a great way to synthesize the audience research you’ve done.

Phase 46